Radisson RED Madrid

“Great experience”

Great and unique design. At the same time, the location is very convenient to explore the landmarks in Madrid. Remarkably, the staff were incredibly helpful and friendly. Our group had an enjoyable stay at Radisson RED.

“Good but could be great”

Did not get any recognition or upgrade as VIP, except for getting the free breakfast amenity. While not guaranteed other hotels always manage to give at least a high floor or corner room, and some kind of extra welcome. Was also dissappointed by the breakfast, the "crispy bacon" was somehow both so… more

Did not get any recognition or upgrade as VIP, except for getting the free breakfast amenity. While not guaranteed other hotels always manage to give at least a high floor or corner room, and some kind of extra welcome. Was also dissappointed by the breakfast, the "crispy bacon" was somehow both soft and partially burnt, scrambled eggs was not good and other things did not look like they had been refreshed in the 2 hours since breakfast opened. Also why do they assign tables when they have no system to keep track of tables already assigned? Room itself was nice enough with good AC control. Bathroom could use some minor refinishing. I would also have preferred normal bottled water with sealed lids.

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“Good location but not well looked after”

I’ve stayed here twice now. The first visit was tarnished due to severe noise issues with the hotel next to a loud nightclub and the building has terrible sound proofing. It appears to have double glazing but basic street noise is so audible, and a thumping night club is awful. However I get good… more

I’ve stayed here twice now. The first visit was tarnished due to severe noise issues with the hotel next to a loud nightclub and the building has terrible sound proofing. It appears to have double glazing but basic street noise is so audible, and a thumping night club is awful. However I get good rates with my Radisson status, the location is good and I gave it another go. The upgrade this time was disappointing despite having top status. It was a standard room on a higher floor. The room is fine and clean but the bathroom was in disrepair, clearly some form of flooding or moisture issue had caused the cheap frame around the door to completely warp from the inside. The beds here are hard and uncomfortable making for a bad nights sleep. The breakfast situation is horrible and it was similar last time. Very crowded, the people here just act like animals and seem to be half asleep which doesn’t make for an easy experience in a tight space trying to serve yourself. The dispensers for water and juices barely work. The coffee isn’t nice from the machines. The food selection is ok but really not appealing and has barely any healthy options. The worst thing is the cleanliness. Almost every plate or bowl I picked up had dirt on or was wet, I felt something underneath a plate to see a solidified wedge of cheese attached to it (melted on in the dishwasher?) it’s just unpleasant. The theme of lack of care continues in other public spaces. Toilets clean but paper towels not replaced for hours. The gym had no paper towels and the anti bacterial dispenser was completely empty. They clearly just don’t check this stuff. The property is modern, and has the potential but standards here are really low and I’m not sure what’s causing it. Staff were always abrupt and unfriendly. The awful sound proofing here in a place you’re literally paying to have a comfortable and restful sleep is unforgivable. I won’t be visiting again.

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