Hotel Metropole Interlaken

“My favourite hotel in Interlaken”

First, let's address the elephant in the room. This hotel is incredibly ugly from the outside. There, I said it. But inside, it's gorgeous, the staff are friendly, the rooms are incredibly good value for money, and almost all have amazing views of the mountain. I had a room on the 12th floor, it … more

First, let's address the elephant in the room. This hotel is incredibly ugly from the outside. There, I said it. But inside, it's gorgeous, the staff are friendly, the rooms are incredibly good value for money, and almost all have amazing views of the mountain. I had a room on the 12th floor, it was clean, modern, with USB sockets next to the desk and next to the bed. Actually, next to the desk is a Swiss electric socket and an EU electric socket... that's pretty cool. The room also has a balcony (most have mountain views) and a small fridge. They are modernising all of the rooms, and they are really modern and comfortable. There is a nice exercise room downstairs, and a small sauna area. One huge tip: the hotel offers "Half-Board" for 39 CHF per person, but unlike every other hotel in the world, this just gets you either a lunch or a dinner, nothing else. It doesn't include breakfast (which costs 25 CHF). Sorry, but that's not what "Half Board" means.... you've been warned ! Otherwise, there's a free coffee machine on the first floor, and a Coop Pronto supermarket just across the road, where you can get a massive coffee for 4.50 CHF, and plenty of bars and restaurants 2-3 minutes walk away. This is absolutely my favourite hotel in Interlaken, in a perfect location. I have nothing negative to say about it, and I can't wait to go back.

less

“Very pleasant stay.”

We had a lovely stay in the hotel, with very friendly, helpful staff. Our luggage was kept safely stored until moved up to our room by the staff. We had a very good room, with very comfortable bed. View was fantastic. Our only disappointment was the very limited breakfast selection. Cereals were li… more

We had a lovely stay in the hotel, with very friendly, helpful staff. Our luggage was kept safely stored until moved up to our room by the staff. We had a very good room, with very comfortable bed. View was fantastic. Our only disappointment was the very limited breakfast selection. Cereals were limited. Fresh fruit selection was also limited. Very surprised there was not more choice of breads/ bread rolls/ pastries.

less

“Breakfast is extremely bad!”

We stayed on 14th floor. Gorgeous view. But the breakfast is the worst i ever had. Nothing to choose from and all the food is ice cold.

“Mixed Experience – Renovated Rooms but Disappointing Dining”

We arrived by train and walked to the hotel from the station. Upon approaching, the building looked quite run down compared to the surrounding area, which was concerning. However, we were pleased to find that the interior had been recently renovated. Our room was modern, clean, and fresh, which was… more

We arrived by train and walked to the hotel from the station. Upon approaching, the building looked quite run down compared to the surrounding area, which was concerning. However, we were pleased to find that the interior had been recently renovated. Our room was modern, clean, and fresh, which was a welcome surprise. The hotel was going through renovations, and while the updated areas were nice, there were a few things that left us disappointed. First, there was no assistance with luggage, which was a bit of a hassle, especially after a long journey. The lift system was unlike anything I’ve seen before: you select the floor when you call the lift, and you need to use your room key. There are no buttons inside the lift itself. It took us a little while to figure out how it worked, and some guidance on how to use it would’ve been really helpful. The room was equipped with both European and Swiss-style sockets, and the free Wi-Fi worked well. These small touches made our stay a little more comfortable. However, the biggest issue for us was the food, which led to us giving this hotel only 3 stars. Breakfast was adequate but nothing special. Dinner portions were small, and very limited in choice. The New Year’s Eve "Gala" dinner was a huge disappointment. The starter and dessert were buffet-style, but the main course, of which there was no choice at all, was served as veal, which no one in our group ate. It looked undercooked and unappetising. To make matters worse, there weren’t enough staff to handle the number of guests, which caused long delays between courses. The tables weren’t served in a coordinated manner, so some guests had finished their meals before others were even served. This made the experience feel disorganised and frustrating. Although the renovated rooms were pleasant, the issues with the food and service left us with a sour impression. Given the overall experience, we would not return.

less