Swiss Holiday Park Resort

“A super family location”

The reviews here put me off somewhat but our experience was that, yes, Switzerland is expensive but you know that when you book and this is a beautiful location and a great property for families (think Center Parcs but smaller scale and with amazing views from the pool). Our apartment was spotless,… more

The reviews here put me off somewhat but our experience was that, yes, Switzerland is expensive but you know that when you book and this is a beautiful location and a great property for families (think Center Parcs but smaller scale and with amazing views from the pool). Our apartment was spotless, the pool including changing rooms, was always clean and the local area was really interesting to explore - we went on a boat trip from Brunnen and up in a cable car at Sattel-Hochstuckli. On site, the pizza takeaway was lovely and the Thai tasted good (but was expensive from a UK perspective). We weren’t charged more than we expected for anything and found all prices transparent. Reception was really friendly and welcoming and provided helpful information when we checked in. The apartments are a bit packed in - we could hear our neighbours on the balcony - but for a family holiday I would recommend. The immediate local area is great to explore on foot with some water based play equipment at one end and a walk with beautiful views of the lake at the other.

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“It started well but didn’t finish so well”

I really wanted to leave a better review, but unfortunately the last half an hour of our trip really soured our experience. The rooms worked well for our family and the pool was great, but the check in/check out process really needs improvement. In all my years of travelling this has been amongst t… more

I really wanted to leave a better review, but unfortunately the last half an hour of our trip really soured our experience. The rooms worked well for our family and the pool was great, but the check in/check out process really needs improvement. In all my years of travelling this has been amongst the worst. I had fully paid upfront when I booked, when we arrived we were given the key wrist bands, told briefly the layout of the resort and then sent on our way to our room, no issues there. When we got to our room there were towel packs on our bed, I recalled when I booked seeing a note about an extra CHF10 per person for towels, I had neither requested nor paid for the towels so I thought it was strange that they were there. Initially I thought I must have misunderstood something and that the charge was for additional towels or for pool towels and that we were free to use them. Fortunately as we had bought our own towels with us we didn’t use them and just placed the towel packs to the side. So you can imagine my surprise when we went to check out and they said I owed 120 CHF. I almost just paid thinking it was the tourist tax but then I checked my invoice and could see I had already paid the tax, so I asked what the charge was for and the said for linen and towels. I told them that we never requested towels and that in any event we didn’t use them. I also showed them in the booking confirmation that linen was included. They asked if the beds were made up when we went into the room, I said yes, after going round in circles for several minutes it seemed that the charge was not for the linen itself but the making up of the beds. They said I requested the towels and bed making, I most certainly did not request them and showed my booking receipt that made no mention of this. They insisted that I had. It was quite an upsetting discussion they were really accusatory and quite impolite. They told me I would have to speak to the manager and to have a seat until the manager was available. After waiting at least 20 minute the manager never appeared, they waved me over and said they had checked and I didn’t need to pay, but there was no apology. Whilst the correct outcome was reached, it was a really unpleasant experience being treated in such an accusatory manner, when the error was on their side. A hotel of this size should have check in procedures that prevent anything like this occurring.

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