Sheraton Hsinchu Hotel

“Always a great stay”

My family and I have been coming to the Sheraton Hsinchu nearly annually for the last 4 or so years. Our kids love the Bobo Theme Rooms and play space, and I rest easy that they have safe and fun diversions while I'm in Hsinchu on business. I wanted to write this review as a special shout out for t… more

My family and I have been coming to the Sheraton Hsinchu nearly annually for the last 4 or so years. Our kids love the Bobo Theme Rooms and play space, and I rest easy that they have safe and fun diversions while I'm in Hsinchu on business. I wanted to write this review as a special shout out for this past visit to the concierge team for their thoughtfulness. Unlike previous visits, we stayed through the weekend to squeeze in some extra time in Taiwan and had a night flight out of TPE. Upon overhearing my discussion with my kids about needing to check out of the hotel and leave our luggage at the bell desk while we took our daypacks around the city for a few hours until it was time to leave for the airport, the concierge team took the initiative to offer a later check-out time (4pm) so that we would still have a "home base" at the hotel until our airport shuttle pickup. It's impossible to overstate the overwhelming feeling of relief and gratitude for this kind action. As anyone traveling with kids will understand, having a private space to decompress and clean up - particularly before a long, transoceanic flight - was absolutely amazing. It may not have been much for the hotel to arrange for an afternoon checkout on an off-peak day, but the thoughtfulness of the concierge to volunteer this definitely made a huge impression on my family. We'll be back!

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“Good hotel with good location”

The service was good and the staff at the club lounge are very prompt in service and friendly . The hotel is centrally located at a very good and convenient location in north of Hsinchu. The hardware of the hotel is also pretty good and elegant.

“Pity about the hard-to-amend problems…”

Stayed for two nights for a conference. Let me get over the good stuff first: (1) complimentary drinks in the mini fridge (2) generous amount of mineral water provided (3) a colleague of mine visited the indoor heated pool and the sauna and he was suitably impressed (4) fitness centre is quite co… more

Stayed for two nights for a conference. Let me get over the good stuff first: (1) complimentary drinks in the mini fridge (2) generous amount of mineral water provided (3) a colleague of mine visited the indoor heated pool and the sauna and he was suitably impressed (4) fitness centre is quite comprehensive Now for the things that took away two stars. It’s probably unfortunate that many of these “hardware stuff” cannot be easily rectified: a. The buttons that control lighting in the room are terribly confusing b. No charging port or socket at bedside (seriously, in this day and age…?!) c. The cup is hard to hold when it contains hot boiling water - the handle is made such that a finger will be in contact with the main body of the cup… what a stupid design d. The shower temperature is not easy to adjust e. The tap knobs are hard to manoeuvre if your fingers are too greasy, say after applying hair gel. They have sacrificed functionality for aesthetics. f. You can only connect the hair dryer to a socket in the room, not inside the toilet g. They will give you breakfast coupons with a choice of ONE of two timings (0630-0830 versus 0830–1030) and apparently if you wish to change you MUST do so at the main reception. Wow, this is really dumb especially for visitors who have come for say a staycay, or a short holiday, and wish to “take it easy”. Didn’t the hotel management think about the seating capacity when they were planning the number of rooms?? FYI, I have been to other hotels who had ingenious ways to resolve this problem.

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