The Crystal Resort Sun Moon Lake

“Excellent hotel, great service and views”

Our favorite hotel over a two-week visit to Taiwan. We loved the suites with the jetted tub, swivel tv, large windows and beautiful breakfast room overlooking the lake. The location was perfect for us as we don't like the crush of loud people and tour groups. Tip: It is unclear how to get acros… more

Our favorite hotel over a two-week visit to Taiwan. We loved the suites with the jetted tub, swivel tv, large windows and beautiful breakfast room overlooking the lake. The location was perfect for us as we don't like the crush of loud people and tour groups. Tip: It is unclear how to get across the lake when you arrive on the bus with your luggage but we bought the lake pass and took the ferry across.

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“Very average hotel but not a great selection for such good location.”

Here’s another 5-sentence review based on your points: The room felt very average overall, though the bed was comfortable and the lake view was a nice highlight. However, the room layout was poorly designed, with the bathtub placed openly next to the main door and surrounded by mirrors, making it … more

Here’s another 5-sentence review based on your points: The room felt very average overall, though the bed was comfortable and the lake view was a nice highlight. However, the room layout was poorly designed, with the bathtub placed openly next to the main door and surrounded by mirrors, making it impossible to use while accessing the entrance. There was noticeable wear and tear on the tiles and the false ceiling, which affected the overall impression. Breakfast offered limited options, although it did include both Western and traditional dishes. The location was convenient, right next to Ita Thao village, but the service was only moderate and the night staff struggled to communicate in English. Had good parking facility around 50 m from the hotel.

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“Small hotel, wrong side of the lake for me.”

This is a very small hotel. We paid for a lake view room and the view was great. Room felt a little dated, but clean. The breakfast has limited choices for western food, but the lake view is great from the breakfast area, which creates a relaxing experience. It is located on the opposite side of th… more

This is a very small hotel. We paid for a lake view room and the view was great. Room felt a little dated, but clean. The breakfast has limited choices for western food, but the lake view is great from the breakfast area, which creates a relaxing experience. It is located on the opposite side of the lake to the main transportation in and out of sun moon lake. In my opinion, the best services and bike rental companies are on the opposite side of the lake. The bus and ferry that service around the lake stops at 5pm, so you need have your own transportation or use a taxi. There looked like there was a lot of watercraft rental at this side of the lake and there is a small night market (go early as it mostly shuts down by 8pm). Overall, I felt the hotel was ok, wrong location for me and a little overpriced.

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“Average, Dated, not Quaint, beware of additional charges”

There's limited selection of hotels at Sun Moon Lake particularly certain price points. The Fleur De Chine is probably the best around but runs close to $400-$500/night. We chose this due to the mid price range (under $200/night). We booked 2 nights (VIP sun room) for family of 3. When entering, we… more

There's limited selection of hotels at Sun Moon Lake particularly certain price points. The Fleur De Chine is probably the best around but runs close to $400-$500/night. We chose this due to the mid price range (under $200/night). We booked 2 nights (VIP sun room) for family of 3. When entering, we did not realize that children were charged additionally (they consider anyone over 140cm to not be a child), and then added NT 500/night fee for "cleaning fees". Despite arguing with them about the additional fees and not being clearly stated ("additional fees") is all that is listed on the website, we were unable to get any progress with this. Be careful with these charges. This is an upcharge and as in most places in Taiwan, there is very limited flexibility. If you have children, do realize unless they are tiny/small, you'll get charged. The room was to be offered with a bottle of wine but did not come and only an apple sparking cider was given. The room was dated, appeared to be in the '90s, the view and location is probably its best attributes. they included a breakfast (with this package). Beds were ok, bathroom was fine and functional. This is not 5 star hotel if that's what you're expecting - would say it would be a 2-3 star hotel in the US. Also, of note there is another hotel part of this same group - that is more lower end which can get confusing (Crystal Inn) - it's probably hostel like based on the descriptions. Would i stay again? probably not. the first impression was not the best, would have wished for better details on the fees. If you want good location, this is literally on the lake so can't argue with that. If you're looking for a true 5 star experience, Fleur Du Chine is probably the place to go - it's amazing but comes with a $$ tag.

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