The Wood Norton

“Amazing”

Beautiful hotel with stunning grounds. Staff were very friendly . My sons bought this for my birthday and it was amazing. Afternoon tea was lovely. Bedroom spacious and clean, fantastic shower. Dinner was great with good portion size and breakfast was plentiful. Will be back. Thank u

“Lovely”

Lovely break away Fantastic , well maintained hotel Clean. Excellent , attentive, polite, friendly staff Amazing food - both dinner and a beautiful breakfast Not one negative comment

“So much they don’t tell you…”

Whoever produced the website for this hotel did a very good job. It is presented as a very smart country house hotel and to be fair, the interior decor of the main building and location do not disappoint. Sadly though, there were plenty of other things that did. Nowhere does the website state that… more

Whoever produced the website for this hotel did a very good job. It is presented as a very smart country house hotel and to be fair, the interior decor of the main building and location do not disappoint. Sadly though, there were plenty of other things that did. Nowhere does the website state that the main part of the business here is a retirement village which becomes very apparent on arrival. Only one person on reception - who could not even raise a smile to me when I stood for over five minutes unacknowledged while she was on the phone. There is also a distinct lack of signposting directing you both around the main building and to the car parking. The car park situation is frankly a disgrace. Area by hotel very limited - supposedly for drops offs and disabled but clearly being abused and was not monitored by staff to ensure correct usage. The main car park is UP a hill - and a fair distance from the hotel when carrying heavy bags. Only way back DOWN is to walk on the road or risk injury on the steep stepped stony path at the side of it. We also saw a car rolling backwards after being parked as it is on such a slope and there is very little space for reverse turning. Totally unsatisfactory situation all round. We stayed in an’ accessible room ‘in the Pear Tree Mews Annexe. About eighty yards from the main building, UP another slope and not drivable.How anyone with mobility needs is supposed to get there in the first place is a mystery. Heaven help them if it is raining. When you do, there is no number on the door which you enter from the courtyard and finding the right one involved guesswork. Our room was definitely not ‘ immaculate’ as the website states all the rooms are - tired and functional might be a more apt description It even - as another review also stated, still retained a few old round pin plugs. Breakfast in the main hotel ( when we found the room it was in ) was reasonable but for a hotel which is promoting itself as exceptional - one would expect coffee to be brought to your table and not be faced with a self service coffee machine. There were not nearly enough staff to ensure good customer experience - and the use of the coffee machines is testament to the owners way of finding ways to do without them. We overheard other guests who had stayed in the main building expressing serious concerns about their stay too and were far from happy. In short, this property has the potential to be - everything the website portrays it as - it is a beautiful building in lovely grounds with stunning views. What it needs is for somebody to take that seriously and ensure that it really does deliver what it claims to.

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