Porta Romanos Hotel

“Very nice”

It's been great experience and found hotel as per my expectations, staff was very friendly and professional, assistant us in all matters

“I would recommend this hotel”

Nice hotel, comfortable rooms. Great location, close to tramway so you can easily get to the tourist spots and attractions. Adequate breakfast spread. Reception staff were very friendly and accommodating. Would definitely recommend a stay at this hotel.

“Nice enough design but lack of quality control”

This hotel has the bones of a great one, however it just fell short in many regards. Here is my personal experience with the following: Check in - not the warmest welcome. Was told the rooms weren't ready. That's fine. I asked if we could get the ball rolling (so that when they are ready they can… more

This hotel has the bones of a great one, however it just fell short in many regards. Here is my personal experience with the following: Check in - not the warmest welcome. Was told the rooms weren't ready. That's fine. I asked if we could get the ball rolling (so that when they are ready they can just give us our keys). Was told no. I went to the bathroom. I came back and they were demanding my passport. Very strange introduction. No information given about the restaurant or room service and definitely nothing about our immediate area. No directory on the phone to know how to call reception. My room: Spacious but the curtain was far too small. So I slept with a sleep mask. The air conditioner was very dirty, inadequate at removing moisture and smelled of hookah. The bathroom had a terrible sewage gas odour the whole time. Small cockroaches in the bathroom didn't bother me much as it was a humid summer. The room is on 1st floor and very near to the kitchen. There was a lot of commotion day and night, including housekeepers vacuuming at night. It also receives all the restaurant patron noise. I slept with ear plugs. 2/4 days I requested housekeeping (the sign on the door), the room was not cleaned. I requested towels through the phone and they were received promptly. Breakfast: The buffet was nice enough but most of the time, items were still coming out after we had left. The coffee machine often had issues. There seemed to be only one person managing the buffet, hence most of the tables were unkempt with items missing (serviettes, salt and pepper). My take on all of this is that there is no way the hotel doesn't know about these issues. Also, I did not complain or asked to be moved to a different room for several reasons. Firstly, I overheard that the hotel was fully booked. Secondly, moving would have probably been a downgrade (size wise and no balcony). Thirdly, I didn't have the time or energy to deal with being moved while on vacation. All in all, I really hope the hotel will consider the above points and will take steps to move in a positive direction.

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“Decent 3 star hotel”

We stayed as a family of four (two adults, two children) at Porta Romanos Hotel for seven nights in December 2024. Pre-arrival communication with the hotel was excellent via WhatsApp. We arranged return taxi transfers (airport-hotel-airport) through them, which were smooth and reasonably priced. … more

We stayed as a family of four (two adults, two children) at Porta Romanos Hotel for seven nights in December 2024. Pre-arrival communication with the hotel was excellent via WhatsApp. We arranged return taxi transfers (airport-hotel-airport) through them, which were smooth and reasonably priced. Check-in was straightforward, and the front desk team were friendly and welcoming. While completing the paperwork, we were offered tea and water, which was a nice touch. Our room was on the top (6th) floor. The hotel has a single elevator, which is very small—barely fitting the four of us with a single bag. With luggage, we had to take two trips. At peak times, such as breakfast, expect congestion. There are stairs, but they lack handrails. The room was clean and well laid out, but it wasn’t spotless. It had all the basic amenities, though more storage space would have been useful, especially for a room accommodating up to five people. The beds were okay at best, with poor-quality pillows that didn’t offer much support. However, the air-conditioning worked well, allowing us to both cool and heat the room as needed. The bathroom was well-prepared, but there was some discolouration on the ceiling, and the shower had a slightly broken window that wouldn’t close properly, letting in noise from the busy street outside. Housekeeping staff were excellent—friendly and thorough. Breakfast (served on the first floor) was disappointing. The selection was the same every day and quite basic. By the end of our stay, some items seemed stale. The spread included salads, cold options, basic bread choices, and a few hot items—boiled eggs, sausages, and chicken nuggets. Additional egg options (scrambled, fried, and omelette) were available at an extra cost. The Turkish tea was poor, and while the coffee machine also offered hot chocolate, the quality was just okay. The ground-floor restaurant is functional and well-heated, but it didn’t seem very popular during our stay—possibly due to the low season. Each time we passed through, it appeared to be more of a social space for the owner/management and their friends, who were often sitting around smoking. We had dessert there twice, and service was slow—shisha took 15-20 minutes to arrive despite only two other patrons, and it wasn’t great, with coals not being refreshed. Our food orders also took a long time, with several menu items unavailable. Language barriers with the restaurant team made things more challenging. The hotel is situated on a busy street with an ambulance station nearby, leading to heavy traffic from early morning until late evening. With our room window not fully closing, we had a fair amount of street noise. On the plus side, Pazartekke metro station is just a five-minute walk away, making it easy to get around Istanbul. The metro is by far the best way to travel, and it takes around 15-20 minutes to reach the Grand Bazaar and Blue Mosque area. For the budget, the hotel is well-located, and the staff are generally great. However, breakfast needs improvement—especially when travelling with children

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