Description
Facilities: The holiday village has a lift and features 124 rooms, including 114 double rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The complex has a range of facilities for g… more
Meals: Dining facilities include a restaurant, a dining room, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The holiday village also offers special catering options.
- Other
- Air conditioning
- Additional services
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Mini golf
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Shuttle transfer
- Airport transfer
- Pets
- No pets allowed
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Barbecue
- Breakfast in bed
- Café
- Car rental
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Garden
- Hair dryer
- Hairdresser / Barber
- Indoor pool
- Iron
- Ironing equipment
- Laundry
- Luggage storage
- Luggage storage (extra charge)
- Medical service
- Meeting room
- Microwave
- Newspapers
- Private check-in / check-out
- Room service
- Safe
- Sale of tours
- Security
- Serviced office
- Terrace
- Trouser press
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Childproof doors
- Children´s entertainment
- Game area
- Kids' board games
- Kids' playground
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Bars
- Bar
- Pool bar
- Snack bar
- Restaurants
- Barbecue / grill
- Breakfast buffet
- Breakfast in bed
- Buffet restaurant
- High chairs
- Menu for diabetics (on request)
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Golf course within 3 km
- Mini golf
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 380 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in a quiet and peaceful area
Showing 5 featured reviews out of 380 TripAdvisor reviews
K
kuratu l
28/11/2025
“Excellent Atmosphere”
Excellent Service, Location, Atmosphere and Rooms Excellent Service, Location, Atmosphere and Rooms Excellent Service, Location, Atmosphere and Rooms
E
Edwin T
22/11/2025
“excellent customer care”
Excellent customer care service, great services, excellent spa &gym, i enjoyed every bit while at Serena, as a team we enjoyed our stay, every lake victoria Serena kigo staff was welcoming, smiling
P
patj757
Crewe, United Kingdom
02/02/2026
“A beautiful setting friendly staff, rooms a bit dated and the walk ways from rooms to amenities get very slippery so need some c”
The hotel is set in lovely grounds and staff are very professional and friendly. The rooms are spacious but a little dated and an update would be good.
F
F3045IEhelenk
02/03/2026
“The hospitality needs improvement”
I stayed at the hotel three times, I found the hospitality experience to be somewhat frustrating. I can specifically mention some employees at the front desk and waitstaff. I would like to acknowledge the housekeeping team; notably especially the lady working at the spa as spa attendant truly exemp… more
C
C C
FL
26/01/2026
“Pass on the restaurant-huge disappointment”
This review is for the restaurant and bar only. It’s a beautiful property, but the restaurant was a huge disappointment. We ordered dal tarka and was told it would take an hour, so we should not order it. Then we replaced it with tilapia tikka masala. And they brought me chicken tikka when I said n… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info