Legoland Hotel Dubai

“Enjoyable experience”

I would like to express my sincere appreciation and gratitude to Mr. Ahmed Naji from the Attractions Department for his warm welcome, outstanding professionalism, and exceptional customer service. He was a true example of courtesy, respect, and dedication, always going above and beyond to ensure we… more

I would like to express my sincere appreciation and gratitude to Mr. Ahmed Naji from the Attractions Department for his warm welcome, outstanding professionalism, and exceptional customer service. He was a true example of courtesy, respect, and dedication, always going above and beyond to ensure we had the best possible experience with a friendly and positive attitude. I was especially impressed by the way he interacted with children. His patience, kindness, and genuine care made them feel happy, comfortable, and welcomed, which reflects his commitment and passion for providing excellent service. I would also like to extend my heartfelt thanks to LEGOLAND Dubai Hotel and all of its staff for their wonderful hospitality, excellent organization, and outstanding service throughout our stay. Our experience was truly memorable, and I highly recommend the hotel to families with children. The hotel provides a safe, fun, and family-friendly environment with fantastic facilities and activities specially designed for kids, making it a perfect destination for an unforgettable family vacation. Thank you once again to Mr. Ahmed Naji and the entire LEGOLAND Dubai Hotel team. I wish you all continued success and look forward to visiting again in the future.

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“Our stay at the Legoland Resort hotel”

Having stayed at the LEGOLAND Castle Hotel several times, we decided to try the LEGOLAND Resort Hotel for a change. Overall, we had a good stay and the children had a fantastic time, but there were a few areas that could be improved. What we liked: ✅ Great location near LEGO MYTHICA and close to… more

Having stayed at the LEGOLAND Castle Hotel several times, we decided to try the LEGOLAND Resort Hotel for a change. Overall, we had a good stay and the children had a fantastic time, but there were a few areas that could be improved. What we liked: ✅ Great location near LEGO MYTHICA and close to the car park. ✅ Self check-in was quick and easy, and we were able to check in around an hour early. ✅ Large indoor play area and plenty of LEGO-themed features throughout the hotel. ✅ Helpful staff who quickly provided an iron and ironing board when requested. ✅ Swimming pool located within the same building, although p it was under construction during our stay. ❌ We stayed in a Pirate Room with a view. While we could see the lake, the view was disappointing as the roof directly below our window contained a pair of dirty black knickers that remained there throughout our stay. ❌ The room above us was very noisy. We contacted reception via the QR code messaging service at around 9:00 pm and were advised that quiet hours were from 10:00 pm to 6:00 am. Unfortunately, the loud banging continued well past 10:00 pm, and the same issue occurred again the following evening. In the end, we simply had to put up with the noise. 📢 As a family-focused resort, I feel the quiet hours could be more family-friendly. Many young children and babies are asleep by 9pm, and 6am feels quite early. A quiet period of 9pm to 7am would better suit families staying at the resort. ❌ The shower gel dispenser was empty when we arrived. Although we highlighted this during our stay, it was never refilled over the three nights. ❌ The air conditioning did not appear to work properly. The thermostat would not go below 19°C, and although reception advised they had reset it, the room remained warmer than we would have liked throughout our stay. Having experienced both hotels, we couldn't help comparing them. The Resort Hotel offers similar family facilities and a convenient location, but the Castle Hotel feels more premium. The entrance is more impressive, the theming feels more polished, the views are better, and the receptionist-led check-in provides a much warmer welcome. We had a very positive experience during our stay at the Castle Hotel. Despite the issues, we still enjoyed our stay and had a lovely family holiday. However, for our next LEGOLAND visit, we will be returning to the Castle Hotel, as we feel it offers the better overall experience. 🏰⭐

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