Bournemouth West Cliff Hotel

“Lovely weekend break”

I was really skeptical after reading some of the previous reviews but was pleasantly surprised!! We booked a one night stay with a spa experience and overall it was great. The bar and restaurant are fantastic with attentive and polite waiting staff. Food in the restaurant was amazing!! Drinks are... more

I was really skeptical after reading some of the previous reviews but was pleasantly surprised!! We booked a one night stay with a spa experience and overall it was great. The bar and restaurant are fantastic with attentive and polite waiting staff. Food in the restaurant was amazing!! Drinks are quite pricey though at £9.85 for a large glass of wine! Spa reception great and overall spa facilities great. We both had a massage each and it was amazing! Rooms were warm to start off with but opened the windows and it wasn’t a problem. Good selection of tea and coffee in the room. Now for the not so perfect bits. The room we had was very dated and grubby in places eg the seal of the bath and the bed was very uncomfortable. We also found the spa to be grubby in places ( eg the shower in the changing room) and quite run down although this didn’t affect our experience overall. My only other very small disappointment was we had mentioned it was our anniversary break so would have been a nice gesture to have something in our room, just something we have had in previous hotels. Overall a lovely stay and would return!

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“Great facilities, spa was perfect”

Firstly, we parked on the road as the parking sf the hotel was quite expensive. The reception staff were very friendly and we were checked in nice and fast. The lift is still out and staff offered help in carrying our bags which is nice. We were on the 3rd floor overlooking the pool and our ... more

Firstly, we parked on the road as the parking sf the hotel was quite expensive. The reception staff were very friendly and we were checked in nice and fast. The lift is still out and staff offered help in carrying our bags which is nice. We were on the 3rd floor overlooking the pool and our room was a lovely size, big comfortable bed, desk, big TV with all the apps to log into netflix etc. The bathroom looked almost new and the shower was massive. 2 sinks and separate toilet. We stayed 3 nights are it was lovely and quiet. We paid £20 each for the spa facilities and the staff were very nice, got a towel to use. The hot tub was great, swimming pool the perfect temperature. The sauna, steam and aromatherapy cave was lovely and we spent a lot of time in each. The only let down was the changing rooms which I assume they are going to change. Grotty. 1 shower and 2 changing areas but tbh it was a minor thing. We didn't use the bar or restaurant so can't comment Walking distance from town and beach. Would def stay again and it was a great stay.

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“Rooms dark, dated and grubby”

Spent the night at the Westcliffe dinner bed and breakfast as a pressie from our son. First Impressions were good reception and bar were lovely, bit annoyed at having to pay £15.00 per day to park the car but as the hotel is only a 10 minute walk from the centre/ beach thought ok. There is free p... more

Spent the night at the Westcliffe dinner bed and breakfast as a pressie from our son. First Impressions were good reception and bar were lovely, bit annoyed at having to pay £15.00 per day to park the car but as the hotel is only a 10 minute walk from the centre/ beach thought ok. There is free parking on the surrounding roads. We didn’t use the pool or spa so unable to comment on these. Evening meals was good and drinks reasonably priced. Now for the not so good bits the room was awful it had a double bed and two singles making the room very small, there were sweet wrappers in the corner of the room so obviously had not been hoovered. The mirror was dirty and there was a horrible damp dingy smell lingering the furniture was old mismatched and badly scratched. We were really surprised at the rooms when the down stairs was so nice. The breakfast was ok ,coffee machine was good once refilled ,orange juice awful , pastries looked ok tinned fruit in large bowls had run out cooked option ok one young girl running around trying to sort everything out. Such a shame hotel is in a good location and could be lovely if they sort out the cleaning and spend a few pounds updating the very old furniture .

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