Francis Hotel Bath

“Beautiful Hotel in a Great Location”

We stayed 3 nights in a "Generous" room and loved it. The room was large with a comfy bed, the bathroom was spacious with plenty of room to put cosmetics and toiletries. They stock the room with bottled water and some cookies and there were plenty of coffee and tea options in the room as well. W… more

We stayed 3 nights in a "Generous" room and loved it. The room was large with a comfy bed, the bathroom was spacious with plenty of room to put cosmetics and toiletries. They stock the room with bottled water and some cookies and there were plenty of coffee and tea options in the room as well. We enjoyed a facial in the spa that recently opened and that was great, and their breakfast buffet was delicious and offered a wide variety of foods to choose from. The only complaint we had was there wasn't a dresser/chest of drawers in our room - only.a small closet so we ended up leaving most of our stuff in our suitcases. We struggled a bit with the heating system the first night (not terribly intuitive) but got it figured out for the remainder of our stay.

less

“Francis Hotel Business Trip”

Recommend this hotel for business or holiday, hotel refurb, staff, food all excellent, i will be returning both for business and with my family

“Lovely Bath Stay”

Fantastic central location within easy reach of all the main sights. Well appointed room with comfortable bed. Friendly staff. A bit pricey

“Francis Hotel Was Nice, But Emberwood Restaurant Staff Were Sulky and Ungracious!”

We stayed in this establishment during 9-12 April. The hotel has a perfect location at the center of this small touristy town. It has an interesting architectural history. However, even though the indoor temperature was probably 10-12C, our room (in fact, the entire hotel) was not heated. Did the h… more

We stayed in this establishment during 9-12 April. The hotel has a perfect location at the center of this small touristy town. It has an interesting architectural history. However, even though the indoor temperature was probably 10-12C, our room (in fact, the entire hotel) was not heated. Did the hotel or the town have an energy crisis? The hotel staff, especially at the concierge, were very friendly and helpful, and the housekeepers also did a good job in maintaining our room clean. But the staff, male and female including a woman called Roxy, at the Emberwood Restaurant were uniformly sulky to the point of discourteous every morning. Whenever we entered, there was no smiley greetings of even a "good morning". They had a totally indifferent attitude as if the guests were a nuisance. The restaurant did not see the need of investing in an auto coffee machine and the restaurant could only offer black coffee (no latte, no cappuccino, no espresso, etc). But the restaurant staff never came around to refill our coffee cups. In short, there was zero service in the restaurant. Not only that, guests had to put up with the staff's sullen faces. The latter obviously had never had a course on what hospitality business means. This kind of ungracious staff are poisons to Bath's tourism industry. Given this negative experience in the Emberwood Restaurant, I will not recommend this hotel for travelers, lest they want to be greeted with sulky faces at every morning breakfast!

less