Verve Hotel

“Nice spacious room, no complaints. Clean and comfortable. Free parking.”

Lovely room, free parking was a bonus. Just a bit noisy from traffic outside. The hotel is very welcoming and staff were friendly.

“Visiting family in Bedford”

This review was held back until the room double charging issue was resolved. BOOKING - 1 double room ROOMS - Comfortable, Warm, Well Heated, Mini-Fridge BATHROOMS - En-suite with Shower. Large bathroom which contained the wardrobe and drawers, probably because the room was big enough to fit a w… more

This review was held back until the room double charging issue was resolved. BOOKING - 1 double room ROOMS - Comfortable, Warm, Well Heated, Mini-Fridge BATHROOMS - En-suite with Shower. Large bathroom which contained the wardrobe and drawers, probably because the room was big enough to fit a wardrobe in. FACILITIES - Coffee, Tea, Biscuits. Mini milk cartons (never enough) BREAKFAST - they do NOT DO cooked breakfast (and this has been mirrored as a minus in a lot of comments) because they don’t have the kitchens working+staff in the morning. DIY cereal from dispensers, fruit and muffins. The front desk man - BAZ - then brought us croissants, toast, baked beans (microwaved?) and jam. LOCATION - close to the town centre with a carpark at front. PARKING - No issues with finding a space I suspect some cars may have to double up so they ask you to leave the keys at the front desk if they need to “car tetris” to get theirs out. PROPRIETORS - Seldom, if ever, on-site. Only a front desk person. Was told Management very rarely come to Bedford and ONLY work out of the Peterborough office. And, they are only contactable by email. The front desk staff are NOT authorised to give a contact number for Peterborough HQ. (Look it up on the Peterborough hotel website the phone number has been erased!!). TOP STAFF? - n/a COULD DO BETTER? - Simply put, a better and far less emasculated front-desk. We were charged twice (Wednesday before our Friday stay and then on the Friday again) for the same one night stay. Bax on the front desk said there’s nothing he could do and I would need to contact my booking agent (HOTELS.COM) as it must have been them. Contacted HOTELS.COM and they said all refunds and payment processing was through VERVE not them. Spoke with Baz and then he explained the hotel manager Christine would be onsite from Monday so any escalation would have to wait until after the weekend. He could ONLY take payments not correct errors. That has to go via email only comm’s with HQ. Rang the hotel on Monday and Baz answered to say Christine didn’t come to Bedford and he was wrong in saying that. However Christine “knew about you” because they were looking into the complaint I’d raised for processing the double debit. I wrote this up and emailed Peterborough HQ to refund the erroneous debit. They replied later that day to say the Wednesday debit (#1) was a pre-auth and their “hold” should have been released by now and not kept as a charge. The second debit on Friday (#2) was the payment transaction. I contacted my bank using screenshots of all the transactions and comm’s and thanks to them they replied within 90 minutes and cancelled the first erroneous debit and said they’d pursue the matter with VERVE. THINGS TO DO CLOSE BY - n/a. Visiting family. Stayed FEB, 2026, travelled with family

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