Premier Inn Wirral (Heswall)

“Premier class”

All the staff were polite happy and friendly room and en suite well appointed and spotless breakfast was good and lots of on site parking spaces.

“Amazing staff”

Stayed at the start of the bank holiday weekend to visit family in Neston. Thank you to Lola for leaving the kids Easter bunnies in the room, they were well made up. Very telling of the staff you have here! A real asset to the team. Thanks again. Rooms were very clean and in a great location. Good … more

Stayed at the start of the bank holiday weekend to visit family in Neston. Thank you to Lola for leaving the kids Easter bunnies in the room, they were well made up. Very telling of the staff you have here! A real asset to the team. Thanks again. Rooms were very clean and in a great location. Good value for money. We were a bit worried when booking as is located right on a main road but had absolutely no disturbance whatsoever. We are already looking to book for over the summer! Thanks team

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“Great hotel, lovely staff, would recommend x”

Really wonderful staff, so kind, welcoming and took great care of us - everyone, on the desk, cleaning the rooms, in the restaurant for dinner and in the restaurant in the morning. Everyone was lovely, must be great management and filtered down. Particular mention to Chris who was great in the even… more

Really wonderful staff, so kind, welcoming and took great care of us - everyone, on the desk, cleaning the rooms, in the restaurant for dinner and in the restaurant in the morning. Everyone was lovely, must be great management and filtered down. Particular mention to Chris who was great in the evening in the restaurant, Faith who had cleaned the rooms, Anne had left lovely Easter gifts for the kids in the rooms, and the serene and very organised young lady taking orders in the restaurant in the morning. Rooms very clean, great food, very organised, super easy to check in etc, lovely outside space for summer months. Lovely book stall, and raffle raising money and fun for the kids.

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“Great staff, good sleep but needs updating.”

We spent 2 nights here for a short break away. There's plenty of parking here, so no fighting for a space, you just need to remember to enter your registration at the desk. The staff are great! Can't fault any of them. Those in the pub were rushed off their feet at breakfast but food still came o… more

We spent 2 nights here for a short break away. There's plenty of parking here, so no fighting for a space, you just need to remember to enter your registration at the desk. The staff are great! Can't fault any of them. Those in the pub were rushed off their feet at breakfast but food still came out quickly, and was delicious! Our room was the reason I scored 4, walking in it had a perculiar smell like stale cigarette smoke or something close. Compared to others we've stayed in it was in a state of minor disrepair the bathroom being the main culprite with paintwork chipped off, old mouldy areas viewable where it had been scrubbed off the ceiling all around. The backing on the mirror was gone in places too. The view from our window was a messy jungle. As for sleep it was peaceful and comfortable, day 2 was when we had someone arrive next door who banged about like an elephant, though fortunately not overnight. The curtains had 2 wear holes that let light through from the outdoor lighting. The indoor vent cover had mould on the bottom of it. Wifi was great! No complaints on the ultimate wifi at all, well worth the £5 a day charge. Room was clean, no complaints but we did have to request extra toilet paper as it wasn't topped up, and we didn't want to run out. The other thing was the tv volume, restricted to 15 which meant when we watched a film we couldn't hear the speech just the songs on that film. The volume restriction could do with being taken up on the hotel settings. All in all I'd stay again just not in that particular room unless the perculiar odour was sorted out.

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