Premier Inn Canterbury City Centre

“First Class hotel !”

What a fantastic modern, comfortable place with really friendly and helpful staff. Denise, on reception, was excellent, too. She welcomed us warmly and helped us get extra bedding, and explained the car parking. For a corporate chain I did not expect this level of personalised treatment.

“Great sleep and service”

Excellent hotel. Slept great. Had great service from Deepak.

“Clean and comfortable stay”

Great hotel. I didn't use the restaurant/bar but had a clean and comfortable room. I'm fussy about cleanliness, e.g. I check the bedding and towels for hairs and stains when I arrive but it was really clean - housekeeping do a great job from what I saw. I asked in advance for a quiet room not nea… more

Great hotel. I didn't use the restaurant/bar but had a clean and comfortable room. I'm fussy about cleanliness, e.g. I check the bedding and towels for hairs and stains when I arrive but it was really clean - housekeeping do a great job from what I saw. I asked in advance for a quiet room not near building generators and was put on the top/fourth floor at the end of the corridor. It was quiet and facing the Cathedral, although the air system did hum at night and there was a bit of traffic noise but most people wouldn't mind or even notice. Only problem was that the end of the corridor was far from the lift so a room that far away might not suit those with reduced mobility. The room was modern, spacious, had a comfy bed and modern bathroom with bath and shower. The shower didn't quite have the same power that I'm used to with Premier Inn and started off cold but it was effective. The TV was placed a little further down the wall than the bed so if you enjoy watching TV in bed and want it directly in front of you then you might like to ask if they have a room with the TV right in front of the bed to save neck ache! But it wouldn't have bothered me personally. I booked via third party and the self check in didn't work. It wasn't easy to get someone to help check in, even when pressing the bell so another customer went to find someone in the restaurant. The staff I encountered were a bit reserved, not exactly smiley, but efficient. At 11.30am on check out day, I think housekeeping tried to enter my room but I had put a chair in front of the door so the door was quickly closed again! I checked out at 11.55am and it was all good. The taxi phone in reception went through to a good taxi company. The first time they came very quickly, the second time was on a Friday early evening and they were good in warning me that it would take 20-25 minutes to arrive - I needed it asap so declined booking and walked to the taxi rank next to Superdrug (and near Lovisa/Greggs) instead, which had several taxis there and saved time. Waitrose is just along/over the road (it has a cafe there too), Tesco Express is next door, there's a bus stop in Dover direction outside Waitrose, and the bus station and shops are about a 10 minute walk away in a straight line so it's in a very convenient location.

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“Average”

Room good. good location. New style self service check in service. very impersonal. Not sure if it was any quicker as needed a member of staff to help. Bar service poor and keen to shut bar at 10.40