Grosvenor Pulford Hotel & Spa

“great place for a wedding”

stayed at this hotel as we were attending a wedding , great location, plenty of parking good rooms good onside resturant/pub, prices are more expensive but not extortionate , breakfast proberly one of the best we have ever had wedding venue is part of the hotel but oddy have to walk outside to… more

stayed at this hotel as we were attending a wedding , great location, plenty of parking good rooms good onside resturant/pub, prices are more expensive but not extortionate , breakfast proberly one of the best we have ever had wedding venue is part of the hotel but oddy have to walk outside to access it wedding venue was very well decorated and very cleverly organised well worth booking for a wedding

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“Excellent spa facilities and grounds”

Went for spa day. Best spa day I’ve had. Would highly recommend, especially as there was a special offer on. Location and facilities were excellent as were the treatments. Top class massages, the women are clearly highly qualified. Lunch was delicious too.

“An exceptional stay!”

We absolutely loved this hotel. We stayed during their winter promotion, which included dinner, breakfast, and access to the spa—great value and a wonderful experience overall. As it was our anniversary, we upgraded to a superior room when booking. Room 67 was luxurious and beautifully decorated. T… more

We absolutely loved this hotel. We stayed during their winter promotion, which included dinner, breakfast, and access to the spa—great value and a wonderful experience overall. As it was our anniversary, we upgraded to a superior room when booking. Room 67 was luxurious and beautifully decorated. The bed, linen, and pillows were all incredibly comfortable, which made for a very relaxing stay. We had lunch in Nelson’s pub/bar and ordered the prawn and crab sourdough sandwich, which was delicious. In the evening we had dinner in the Palms Court. The food was exceptional once again, and the atmosphere was lovely. There was also a musician playing the piano, which made the experience feel even more special. We will definitely be back!

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“Disappointed/ humiliated”

We've stayed Christmas 2024 at this hotel and were so pleased that we booked again before leaving for Christmas 2025. We were not over happy to be 'farmed out' into the banqueting suite for Christmas Day lunch and Boxing Day Gala night which required a walk outside in cold/ inclement weather. But, … more

We've stayed Christmas 2024 at this hotel and were so pleased that we booked again before leaving for Christmas 2025. We were not over happy to be 'farmed out' into the banqueting suite for Christmas Day lunch and Boxing Day Gala night which required a walk outside in cold/ inclement weather. But, this was more than compensated by the lovely surroundings, nice room and pleasant staff, so we booked again. I requested a change of main course for the Booking Day Gala night, I thought it not too much to ask as the request was made several weeks beforehand at the point of payment, I offered to pay an additional charge and suggested that we could possibly transfer into the Palm Court Restaurant. In the end it was agreed that the menu option could be changed and we would remain in the Banqueting Suite. Several clients moaned about the walk out in the cold. The music was far too load, it was turned down but , 'the 1940/50's Rat Pack' theme is well past its sell by date, my Grannie who was born in 1908 would have enjoyed it, but it was obvious that the younger families those born 1980's and upwards were mystified at what was being played. The food at this hotel is generally beautifully presented, first course delicious. However, our mains did not arrive and I mentioned the prearranged change, I was told it would be a few minutes wait...I was horrified, humiliated, embarrassed at what was put before us and so were the people sat near to us. The plates had deliberately been 'piled high' with whatever could be heaped onto it. I was so shocked and, in panic, I attempted to remove the excess to a side plate! Roast beef was hidden under a heap of sausages, stuffing, Yorkshire pudding, masses of veg circled the plate - it was deliberately awful! On reflection I should have just sent it back but I simply panicked but it ruined what was already a rather 'iffy' evening. The entertainment was so poor that the room was more than half empty as the desserts were ending. I had photographed the awful plates of food and wrote a review on the hotel's internal platform that night. As we checked out the following morning, Reception had read the report, it would seem that several reception staff members were aware of it, assured me that a manager would contact me. Today it's the 2nd April 2026, nobody has ever bothered to contact me. So, unfortunately, it's a case of being swept under the carpet? Most staff seem to work their socks off and are so friendly but there are, obviously, others who have no idea of the effect of their unpleasant actions. We've lunched at the hotel several times over the past two years but, regrettably, the 26th December 2025 will be the last time that we attend. I can't express just how deep, how awful that experience was, the plates should never have been allowed to leave the kitchen, so the action was deliberate and we have never recieved an official apology. Quite dreadful . Never again.

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