Riverside Hotel

“Decent hotel. Rooms need refreshing”

The Riverside Hotel is quite nice. Good location about 10 minutes stroll from the train station at Kendal and about 6 to 8 minutes walk from the town centre and bus station. The hotel room was a little tired though Could do with a fresh coat of paint but had a nice river view and the bed was reall… more

The Riverside Hotel is quite nice. Good location about 10 minutes stroll from the train station at Kendal and about 6 to 8 minutes walk from the town centre and bus station. The hotel room was a little tired though Could do with a fresh coat of paint but had a nice river view and the bed was really comfortable. The breakfast was very good with plenty of choice and the bar area at “Tanners” is lovely with an outside terrace overlooking the river. Food and drinks in the Tanners bar is a bit on the pricey side but well cooked and tasty. This hotel does have dogs as guests and seems quite popular as there were several dogs staying when we were there but we were not disturbed by them at all. Would stay again

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“Great location”

Great hotel, right on the river. The restaurant Tanners and Terrace and this area has been modernised and we really enjoyed our evening meal in here. There is a small terrace area, which we enjoyed even in the hail, as it was partially covered. A great place to watch the world go by. Breakfast was … more

Great hotel, right on the river. The restaurant Tanners and Terrace and this area has been modernised and we really enjoyed our evening meal in here. There is a small terrace area, which we enjoyed even in the hail, as it was partially covered. A great place to watch the world go by. Breakfast was in the Riverside View, with amazing views over the river and looking onto one of the many bridges that crosses over the river. We had a huge room which was good, nothing special, but clean. There is a gym and pool, but we did not use those whilst we stayed here. Kendal is a lovely little town, with lots of walks along the river and a centre with shops and plenty of places to eat and drink. We had a fab time.

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“A shambles before our stay, parking, checking in, and getting to our room. Close to giving it a 2.”

Prior to our stay, I had emailed regarding unclear billing email saying our booking had outstanding costs, when we'd fully paid, no reply for FOUR DAYS, emailed again and replied promptly but no apology for ignoring first email. Awful start to our stay. Firstly, the second carpark has zero signage,… more

Prior to our stay, I had emailed regarding unclear billing email saying our booking had outstanding costs, when we'd fully paid, no reply for FOUR DAYS, emailed again and replied promptly but no apology for ignoring first email. Awful start to our stay. Firstly, the second carpark has zero signage, majority were reserved by other companies, and has a really tight entrance, no instructions on website inc FAQs, and very limited on email confirmation. Stressful start became more so when getting to the hotel. The person checking us in couldn't care less that we were there. Insisted that we decide what time we want breakfast, faqs on site say nothing about having to know in advance when you might be up and hungry, and the letter we received after checking in said they only need to know by 10pm, yet we were told she needed to know immediately, and rushed us along as though she had a qeueu behind with no one waiting. Just felt really unwelcome. Getting to the room meant dragging case up 7/8 steps, they had a lift but you had to go up or down stairs to get to it. Got to the room, there were wine stains and crumbs on tables, what we were hoping was just spilt sugar on a bedside table and stains on the lampshades above the beds. Nice relaxing bath after a stressful start? Nope, no bath plug, asked for one the next day when we could face the poor customer service again. Beds were comfy enough, if not smaller than we are used to in a hotel, and pillows felt a bit flat. Bit of carpet missing in the room, dirty around the edges in bathroom. Asked to speak to manager about all of the above the next day, she apologised but didn't empathise or agree that those things were not acceptable, just sat, nodded, then apologised before going on with her day. The positives? The location is alright, the view from the window over the river was lovely, the food at the restaurant was great (as were the staff). If there were sufficient instructions, or at least signage for parking, and we were checked in by someone who cared, and made us feel welcome, then we'd have accepted the rest, and would have rated the hotel much higher. The pool and sauna/steam room were appreciated to try and unwind after a bad start. Would stay in the area again, but not the hotel.

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