Legoland Windsor Resort Hotel

“Legoland Castle Hotel Needs tweaks at Check-in/Checkout”

We went for a family birthday. The rooms were lovely and clean, unfortunately we were given a disabled room that we really didn’t need. There was an issue with unlocking the safe with the gift, and also a lot of confusion with leaving our luggage (and collecting the luggage when we left ( as this … more

We went for a family birthday. The rooms were lovely and clean, unfortunately we were given a disabled room that we really didn’t need. There was an issue with unlocking the safe with the gift, and also a lot of confusion with leaving our luggage (and collecting the luggage when we left ( as this is supposed to be the superior hotel didn’t feel like it with this issue) Overall this a lovely hotel with nice staff.

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“Bit worn down, but fun for kids”

It was nice to be close to the park, but the rooms were sort of run down. You get access to the park a little bit early, but only a few rides were open so not sure it’s worthwhile. I’ve been to other legoland resorts and this one just felt old and tired. The pool area was a bit of a letdown we did… more

It was nice to be close to the park, but the rooms were sort of run down. You get access to the park a little bit early, but only a few rides were open so not sure it’s worthwhile. I’ve been to other legoland resorts and this one just felt old and tired. The pool area was a bit of a letdown we did enjoy the restaurant.

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“Disappointing”

So outside was impressive and foyer nice, but id stay at the hotel next door if I went again because everything happens there in terms of entertainment and shop etc. The room was very impressive and free gifts nice ( but really expensive for 3 people 2 nights £800.) Breakfast was very disappointin… more

So outside was impressive and foyer nice, but id stay at the hotel next door if I went again because everything happens there in terms of entertainment and shop etc. The room was very impressive and free gifts nice ( but really expensive for 3 people 2 nights £800.) Breakfast was very disappointing. The waitress couldn't understand our requests as she was foreign, nothing offered for children, and we requested a few things and were forgotten. No salt and pepper on table, no condiments and when asked we had a small pot of ketchup between 9 people. We asked for milk for baby but declined. The juice ( 1 glass each) was only half full. It felt like we were begging for stuff. We paid £800 and I expected better treatment at Breakfast. Honestly it was depressing... noone came to check we were OK. Day at park was disappointing too, we had rap and my sister had to leave some rides as there were stairs. Evening meal 3 courses £35 for adult and £25 children.... really? That's absolutely disgusting. No wonder people order out. Day 2 Breakfast was better. Suzanne asked us if anyone had sen to us which we replied no ( we were sat at least 10-15 mins). She was surprised and immediately broght colouring for kids and asked us what we wanted, she offered us more drinks and was attentive. She even gave extra milk for baby and pastries for ride home. What a difference!!! Well done Suzanne, wish we had you day 1 ... Will I go again? Probably but will stay outside resort next time. Shame on you legoland (We stayedcat woodland village last year and Breakfast was buffet).

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“Significant issues across service, facilities and organization.”

Very disappointing stay from start to finish. The issues began with the website, which is poorly designed and difficult to navigate. Finding specific hotel information is unnecessarily complicated, bookings cannot easily be modified, and contacting the hotel is not straightforward. Overall, it is … more

Very disappointing stay from start to finish. The issues began with the website, which is poorly designed and difficult to navigate. Finding specific hotel information is unnecessarily complicated, bookings cannot easily be modified, and contacting the hotel is not straightforward. Overall, it is far from user-friendly. Arrival was equally frustrating. Neither the website nor the booking confirmation explains that guests cannot be dropped off directly at the Castle Hotel. Signage throughout the resort is virtually non-existent, leaving us to figure out the route ourselves — parking in an adjacent car park, walking across the road, passing through another Legoland hotel reception, taking an external elevator, and then continuing on foot. All the way asking random employees along the way for directions.... this is far from the welcome you would expect. The room itself is visually appealing for children with its Lego theme, but unfortunately falls short in several important areas. The bathroom plug did not work, the towels were old and rough, and only one remote control was provided for two televisions — which itself malfunctioned and required multiple trips to reception to replace, as there are no phones in the rooms. The air conditioning/heating and PlayStation were also unreliable, giving the overall impression that the facilities are somewhat dated and not particularly well maintained. Dinner at the Tavern restaurant was another disappointment. While higher prices are expected at resort hotels, the food quality did not justify the cost. More concerning was the service: inattentive staff, very slow response times (we waited nearly 20 minutes for table water despite repeated requests), and no one available to greet or seat guests. Many tables remained uncleared while staff appeared disengaged, suggesting a lack of effective supervision. They also have strange breakfast sitting times, that need to be pre-booked. This is simply inconvenient and created confusion and disappointment every morning amongst guests, on the basis most people were not even aware of this rule. To give the resort the opportunity to address these concerns, we contacted customer services during our stay. While they eventually responded, the reply was generic and did not meaningfully resolve any of the issues raised. Given the premium pricing associated with this resort, we expected a far more polished and guest-focused experience. Unfortunately, it did not meet those expectations at all.

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