Novotel London Greenwich

“good service”

nice atmosphere good ambience nice service from staffs especially alfahad kb,manju ,astha

“Great service at the Pink Bar @Novotel Hotel Greenwich, London”

Manju is a delight. Very friendly and welcoming. She was sure to advise me of their wonderful happy hour and took good care of the patrons that came for service. 12 Gold ⭐️ 🙌🏼

“Absolutely amazing 👏 atmosphere and nice colour place”

Novotel London Greenwich offers a highly-rated, extensive buffet breakfast featuring hot English items, continental options, pastries, and gluten-free choices. Very colourful place,amazing view and friendly staff. Location is absolutely great....and a lots off restaurant and places to visit. Gree… more

Novotel London Greenwich offers a highly-rated, extensive buffet breakfast featuring hot English items, continental options, pastries, and gluten-free choices. Very colourful place,amazing view and friendly staff. Location is absolutely great....and a lots off restaurant and places to visit. Greenwich market,Maritime museum,river boat tour.....really enjoyed

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“Good Value Stay in Greenwich with Some Notable Flaws”

ROOM QUALITY Cleanliness: ⭐⭐⭐⭐ Clean, but easily the most basic Novotel branch I’ve experienced so far, and I’ve stayed here four times. There are quite a few visible stains on the walls and carpet, which really detract from the overall impression. That said, the essentials are maintained to an … more

ROOM QUALITY Cleanliness: ⭐⭐⭐⭐ Clean, but easily the most basic Novotel branch I’ve experienced so far, and I’ve stayed here four times. There are quite a few visible stains on the walls and carpet, which really detract from the overall impression. That said, the essentials are maintained to an acceptable standard. The bed, sheets, shower, and sink were all properly clean, which is ultimately what matters most. ⸻ Aesthetics: ⭐⭐⭐ Simple and uninspired, but not offensive. The colour palette leans on reds, greys, and wood tones... not unpleasant, but far from luxurious or memorable. Overall, the room feels really tired and heavily used. Lighting is actually better than at Novotel London West. There are multiple options, including a main light, smaller lamps for ambience, several bathroom lights, and reasonably functional reading lights. ⸻ Comfort and Noise: ⭐⭐ Noise outside the hotel and in the surrounding area isn’t too bad. However, as with many Novotel locations, soundproofing is not a priority. In this branch, noise is most noticeable in the hallways and through the vents - whether you like it or not, you have a front row seat to the sexual activities of the guest surrounding you. GRIM. The air conditioning is another major issue. It technically “works,” but it’s very slow and barely effective, making it unusable overnight. I checked in around 4pm and had already changed rooms by 5pm due to a faulty unit. The second room wasn’t much better unfortunately - the system ran, but made very little difference to the temperature. Windows can be opened slightly (around 3 inches), which helps with airflow, but this introduces additional noise at night. As a result, both nights of this stay were poor in terms of sleep quality due to heat and noise. Tea and coffee provisions are fairly basic - instant coffee feels outdated, and a machine (e.g. Nespresso) would significantly improve the experience. The tea selection was slightly better and included Earl Grey, which was a nice touch. ⸻ Room Tech Features: ⭐⭐ Very little to mention. A standard TV is included (though I didn’t use it), but there are no notable tech features or modern upgrades. ⸻ Bathroom: ⭐⭐⭐ The layout is quite unusual. The toilet is in a separate room near the entrance, while the sink, bath, and shower are in another separate space. The bath/shower combination also feels awkwardly designed, making the overall setup seem a bit chaotic and poorly thought out. Having stayed in multiple rooms here, I can say this layout is consistent throughout the hotel. On the plus side, lighting is well balanced (warm but still bright enough to be practical) and water pressure is good. The bath plug also worked properly, which is surprisingly not always the case in this chain, so that was a welcome improvement this time round. SERVICE Staff Friendliness & Efficiency: ⭐⭐⭐ Check-in is generally quick and straightforward. Staff are helpful when approached, although many come across as tired or somewhat disengaged at first glance. Despite this, they do assist with requests when needed. Reception is also where you can arrange gym access via your key card, which is a simple process. There were a few communication issues with housekeeping. The cleaner spoke very limited English, which made simple requests (such as extra coffee or towels) difficult. Timing was also inconvenient - housekeeping arrived around 1pm, when I was already in work meetings, so I wasn’t able to have the room cleaned. One consistent negative experience across all visits has been with the gym cleaner (Sofia, I believe). Across multiple stays, she has come across as noticeably unfriendly, often ignoring greetings altogether, which creates an uncomfortable atmosphere. OUTSIDE ROOM AMENITIES Gym: ⭐⭐ Better to have a basic gym than none at all. The space is quite dark and a bit dated, with a small selection of cardio machines and a compact area for both weights and stretching. There’s also occasionally a strange smell, which can be off-putting. It would struggle to accommodate more than two people at once. There are only two mats available, but during quieter weekday mornings this isn’t usually an issue. There is also a sauna, which I assume is functional, although I haven’t used it. There is one disabled toilet in this area, which has consistently been quite dirty. There also appear to be changing rooms near the sauna, but they have see-through doors and are not gender-separated, which would feel very uncomfortable - particularly for women or families. ⸻ Breakfast & Bar: ⭐⭐⭐ I didn’t use these facilities during this stay, so can’t comment — something to revisit in the future. LOCATION Transport Links: ⭐⭐⭐⭐⭐ Greenwich is one of the best areas in South East London, and the location is a major strength of this hotel. It’s right next to Greenwich DLR, with excellent bus connections and easy access by car. It’s also just a 5–10 minute walk into central Greenwich, where you’ll find Cutty Sark, the Greenwich Foot Tunnel, and Greenwich Park, easily one of the best parks in SE London and a personal favourite of mine for the guarantee of dogs, beautiful scenery and plentiful picnics in the summer. ⸻ Safety: ⭐⭐⭐⭐ Very safe overall, with no real concerns. ⸻ Vibe: ⭐⭐⭐⭐ Great atmosphere. There are plenty of nearby bars, restaurants, and tourist spots, making it a lively and enjoyable area to stay in. The hotel lobby is also a pleasant surprise and quite unique for a Novotel, with fun London-themed features like a phone box and an Instagram-friendly pink corner. VALUE FOR MONEY Final Conclusion: ⭐⭐⭐ Overall, good value for money, especially for visitors who want to explore London without staying right in the centre. However, the issues with room quality (particularly the ineffective air conditioning and sleep disruption) do bring the overall experience down quite significantly. AREAS FOR IMPROVEMENT (SUMMARY) • Improve soundproofing and reduce noise transfer between rooms • Fix and properly maintain air conditioning systems • Upgrade or replace stained carpets and marked walls • Improve consistency in staff friendliness and engagement • Address communication barriers with housekeeping

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