St. Pancras London, Autograph Collection ®

“A real treat”

We came to stay for one night before catching the Eurostar to Paris. It got our trip off to a wonderful and luxurious start. A very opulent and comfortable hotel that met our expectations of luxury!

“DO NOT ENTER FROM THE STREET IT WILL END IN TEARS”

Great hotel with a gorgeous front entrance but really only accessible by car. Everyone will tell you to AVOID THE STEEP FRONT ENTRANCE AT ALL COSTS and take the elevator to the Grand Terrace or whatever they call it but it is not well marked (even though obvious in hindsight) so you end up in the L… more

Great hotel with a gorgeous front entrance but really only accessible by car. Everyone will tell you to AVOID THE STEEP FRONT ENTRANCE AT ALL COSTS and take the elevator to the Grand Terrace or whatever they call it but it is not well marked (even though obvious in hindsight) so you end up in the London Underground and eventually on busy Euston anyways. Someone will slip and fall and luggage will go rolling back into Euston Road traffic and then you will wonder where the hell that elevator is.

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“Overpriced stay,inedible cooked breakfast and expensive snacks and meals”

Booked St Pancras Renaissance hotel as a very special treat for our 10th Wedding Anniversary as my husband has wanted to stay here for ages. The pre -sray information and Laura was really lovely. However we were overall very disappointed with our experience. From the check in when the pre-aithorisa… more

Booked St Pancras Renaissance hotel as a very special treat for our 10th Wedding Anniversary as my husband has wanted to stay here for ages. The pre -sray information and Laura was really lovely. However we were overall very disappointed with our experience. From the check in when the pre-aithorisation amount was not explained to us - just told the amount of £136.81 I think it was, and a card machine presented to us. I realised myself later that this was £100 authorisation for additional things, and the remainder was for the 5% optional service charge that you get to choose if you want to pay when you check out. So why was it being assumed I would pay when I'm checking in? . With no explanation of either I felt taken for a mug. For nearly £800 and booking a junior suite in the Chambers main part of the hotel we expected a really upmarket room. In general we were sadly disappointed- the room was pretty ordinary really and not that large consider it was in the main part and supposed to be a junior suite. There was no door between the bed area and the lounge area which really was no more than a lobby. The bathroom was very tired looking and had paint splashed everywhere, and lots of areas in it that looked really battered and paint peeling off and the ceiling in it had 2 hatches that looked like they would fall down. Overall the room felt quite run down and worn out and not at all worth £800. We were fortunate to go out for afternoon tea at Kensington Palace Orangery so didn't need a lot to eat in the evening. Even so we thought we'd treat ourselves to some light bites and gin and tonic each. One puglian burrata and meal and buttermilk chicken and some Cornish potatoes and 2 gin and tonic drinks cost over £80!! Extortionate amount for some snacks and drinks. - we could have had a lovely full meal at a restaurant for that! Breakfast the following day- I was told in an email before coming to stay that we would be in the Hansom Elite area and would.be able to choose things that were healthy that I wanted to eatand would know the details.of what was in it. . I didn't know where that was but we were just told to go to the old Booking hall area. The staff were polite but we were just handed menus and told "you can have something from the top and middle sections and a drink rom the bottom section is included in your reservation. There was nothing else offered or explained. My husband chose a Granola then a full English and I had a fruit salad and then Eggs and avocado on sourdough toast. The granola and fruit salad was lovely but the eggs and avocado was basically cold when it came and the toast completely soggy because of too much avocado on it except for the tough crust which was completely unable to be cut. I left half of it because it was cold and tasted disgusting due to it being cold. My husbands full english- the bacon was so salty and also completely overcooked so it was crispy. The toast again too tough to cut and it was obvious it had all day around for ages. No one at any time asked if everything was ok with our food, despite us leaving half of it. Upon check out I was simply told the evening meal would be taken from the pre- authorised amount and also the discretionary service charge. Again we weren't asked if everything was ok with our stay and the food, even when we said we did not want to pay the service charge. We also wanted to use a different card. The building is beautiful and the history etc fabulous asn great to see from our room into the Eurostar area trains coming and going, but other than that it's an overpriced stay in battered tired rooms with extortionate food and fairly inedible breakfast. We would not stay here again - it felt pretty much like almost £800 wasted on what was supposed to be a really special experience for our 10th Wedding anniversary. It was anything but special except for the building.

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