St. Pancras London, Autograph Collection ®

“Tremendous building but the Barlow room are soooo disappointing”

Overall amazing stay and felt like luxury. Staff couldnt do enough Spa gorgeous and met all our needs We arent super rich so we could afford the rooms at £400 a night. We were so disappointed by these, similar styling to Premier Inn or best western so we feel completely cheated. We have stayed at… more

Overall amazing stay and felt like luxury. Staff couldnt do enough Spa gorgeous and met all our needs We arent super rich so we could afford the rooms at £400 a night. We were so disappointed by these, similar styling to Premier Inn or best western so we feel completely cheated. We have stayed at a few 5 stars and the rooms at least fit with the architecture of the hotel. Food was fabulous

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“Relaxing musical experience”

Had a lovely afternoon drink & a lady violinist was playing in the very large Victorian Foyer.

“Junior Suite is a joke and not worth the price- watch out for mice too”

This is an incredibly convenient location if you are taking the Eurostar from St. Pancras, otherwise the location is fine, nothing special. I stayed at this hotel twice within 10 days in early April and while customer service upon arrival and check-in was excellent both times, the experiences ove… more

This is an incredibly convenient location if you are taking the Eurostar from St. Pancras, otherwise the location is fine, nothing special. I stayed at this hotel twice within 10 days in early April and while customer service upon arrival and check-in was excellent both times, the experiences overall were different and I would not go back to this hotel. The first stay I was given a room in the Barlow wing. It is important to note that rooms on the even side of the hallway, up to the 4th floor, will have a brick wall or roof view of the train station. The beds were comfortable enough. There was a mouse in the Hansom lounge area next to the check-in desks. When I alerted the server that I'd seen a mouse cruising the floor of the restaurant area, she acknowledged that mice is a known issue for the hotel and they are doing what they can to mitigate the pests but that they come up regularly. Ummmm, ok. Doesn't seem hygenic, but whatever. My issue with this hotel is from our second stay. The room we were assigned did not have a functioning toilet, it didn't fully flush. When I asked to be assigned a different room I was offered an "upgrade" to a jr. suite for a reduced rate, in the original building. I said yes and regretted it almost immediately. It was on the first floor of that building and had a view of the train platforms, which had announcements running throughout the evening and again in the morning, very early. The windows were not sound proof so the noise from the trains was an issue as well. The room was smaller than the one we had originally been assigned and felt shabby. Buyer beware and shame on me for thinking the jr. suite would be worth any amount of money to accept. We were offered a rollaway bed, which was never delivered and the phone rang intermittently the first hour we were in the room, however whenever we answered it, there was no one on the line. When I tried to call down to the front desk, the phone just rang and rang and was never answered. This is a convenient location for connecting travel via Eurostar or St. Pancras/Kings Cross/Euston stations but not much else.

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