Kersbrook Hotel

“Quirky guesthouse Friendly staff excellent breakfast”

Very quirky old thatched property. The staff and owners are extremely helpful and very genuine people The breakfast was excellent my daughter gluten and diary free at the moment was in her element they could cater for her. Alex really pulled out the stops to help us going beyond what we could e… more

Very quirky old thatched property. The staff and owners are extremely helpful and very genuine people The breakfast was excellent my daughter gluten and diary free at the moment was in her element they could cater for her. Alex really pulled out the stops to help us going beyond what we could expect when we were organising our trip to the station Extremely grateful for his help

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“Lovely weekend, but very disappointed with room”

We enjoyed a three night stay at the Kersbrook. The house, location ,hosts were lovely, but unfortunately we were allocated a small attic room at the very top of a beautiful house. The room was small, very dated, and it seemed to be a neglected, forgotten room! The bathroom was very tired and da… more

We enjoyed a three night stay at the Kersbrook. The house, location ,hosts were lovely, but unfortunately we were allocated a small attic room at the very top of a beautiful house. The room was small, very dated, and it seemed to be a neglected, forgotten room! The bathroom was very tired and dated and a little impractical, having a toilet, bath and hand held shower. The sink being in the bedroom area! I understand there being no installed shower as ceiling height would prevent this, but it was quite awkward to wash hair without spraying water everywhere! So maybe a shower rail and shower curtain would help? In the bedroom area a small window and so room was quite dark, the old, dated furniture did not lift the room at all. The bed was reasonably comfortable but no headboard, so banged head a few times. Only one plug socket one side of the bed, luckily we always take an extension lead with us when we are away ,so at least we could charge both our phones at the same time. The TV was small, and wall mounted just at bed height, so was not a comfortable watch plus the remote didn’t work very well. Again understand the positioning of it due to lack of space. The housekeeping , I feel, was almost non existent. The tea and coffee was replenished daily, and the pedal bin ( which didn’t work as a pedal bin, but had to lift lid by hand) was emptied daily but toiletries were not replaced, and yes, we hadn’t quite used all of it, but had been quite frugal with it being as there was only one small body wash between us. Sink wasn’t cleaned. Also no spare toilet roll left in bathroom. The main staircase was fine, but the staircase leading up to attic rooms was narrow so needed to be careful. The room, although small, has loads of potential to feel cosier and much more comfortable given the chance. It’s crying out for fresh paint, new decor and lots of TLC. The room I feel did not deliver value for money. To end on a positive note, cannot fault the breakfast, hosts ,location and friendliness, and we did have a lovely weekend.

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“Average hotel but needs updating.”

The breakfast was absolutely lovely, fresh good quality produce. However our room was dated, bathroom was tiny and not inviting at all, with marked shower and tiles. Beds were uncomfortable and the pillows past their best, towels were thin and grey. Servicing of the rooms was quite poor. Outside t… more

The breakfast was absolutely lovely, fresh good quality produce. However our room was dated, bathroom was tiny and not inviting at all, with marked shower and tiles. Beds were uncomfortable and the pillows past their best, towels were thin and grey. Servicing of the rooms was quite poor. Outside the rooms the decor and sofas etc were lovely and everywhere was clean and tidy. Parking could be tricky as only a few spaces for quite a few rooms, some had to seek alternative parking. All staff friendly and helpful.

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