Harbour Hotel Southampton

“The most amazing wedding”

We had our wedding at The Harbour Hotel, both the ceremony and the reception afterwards. The day was fantastic from start to finish. We are eternally grateful to Ken, Camilla, Ellie and the whole team, who were very attentive to our needs, both during the planning phase and on the day itself. The f… more

We had our wedding at The Harbour Hotel, both the ceremony and the reception afterwards. The day was fantastic from start to finish. We are eternally grateful to Ken, Camilla, Ellie and the whole team, who were very attentive to our needs, both during the planning phase and on the day itself. The food that the venue laid on was delicious, the venue staff worked well with us and with all of our vendors, and we loved our bridal suite. We and our guests had an amazing and unforgettable day, and we'll treasure the memories for the rest of our lives. Thank you!

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“Fantastic Hotel”

We had a truly wonderful stay. It was one of the nicest hotels we have ever visited. The service was incredible from the moment we arrived—from getting out of the taxi to your staff assisting with our baggage. The reception team was friendly and knowledgeable; I'd like to give a special thank-you t… more

We had a truly wonderful stay. It was one of the nicest hotels we have ever visited. The service was incredible from the moment we arrived—from getting out of the taxi to your staff assisting with our baggage. The reception team was friendly and knowledgeable; I'd like to give a special thank-you to Megan for her help. The service throughout our stay was excellent. All the food and drinks were very good, and we particularly loved the breakfast and the Sunday Roast. Our room was beautiful, featuring a great outdoor space and tasteful, comfortable furnishings. As an added bonus, the transfer service provided to the port was the perfect start to our cruise. We will certainly return hopefully in the summer to enjoy the outdoor areas of the hotel.

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“It's the little things.”

This is the third time we have stayed at this hotel, it is in a great location, with a great view of the Marina, and Southampton Water from a high floor. The room is perfect for our needs, however hotel improvements could be made in the following areas: Prior to our stay I sent an email requestin… more

This is the third time we have stayed at this hotel, it is in a great location, with a great view of the Marina, and Southampton Water from a high floor. The room is perfect for our needs, however hotel improvements could be made in the following areas: Prior to our stay I sent an email requesting a firmer pillow, after 8 days of no acknowledgement I resent the email, after 5 days I rang the hotel, who added my request to the booking, on check in I asked if the pillow was in the room, they confirmed housekeeping would be adding the pillow, guess what there wasn't a firmer pillow in the room, I rang housekeeping who sent the pillow within 20 minutes. They now charge a payment for the hotel carpark of £20 for 12 hours or more, each day (3 days = £60), there are charges too for shorter stays. The carpark used to be free this isn't for improved carpark security, they told us it is just because the new manager decided they could. We get our money back by not eating in their restaurant for one night (yes we used to eat in their restaurant for 3 nights of our stay, at more than £300 per sitting - not anymore) the local restaurants are good and cheaper. The outside terrace furniture cushions were filthy with green algae, yes I understand outdoor furniture left out all through winter does get dirty, a good scrub and steam clean would bring it back to good. During our stay there was a fire alarm activation, no direction from staff, confused residents made their way down the stairs, staff standing around not telling us anything, the alarm stopped the staff disappeared, were we okay to return to our rooms, carry on going to dinner, we had no idea. The hotel check in was very long winded. Incase they forget to tell you breakfast is in the Harbar on the 6th floor. On the positive side: The Jetty restaurant (ground floor) food is great, you can see the chefs hard at work through a viewing window, the wine list is quite limited, the staff attentive and friendly. There is a little Coop just a few doors from the hotel and also a little Tesco which are great. There is a bus stop into town on the main road (Canute Road) which is a 5 minute walk from the hotel. Don't get me wrong we did have a great time and love the location of the hotel, it's the little touches which could make this hotel really great.

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