Novotel York Centre

“Nominated for 15 Oscars!”

What a performance so worthy of Oscar nominations for sure. All the staff we so endearing caring providing a top class service. Kai the GM was very special embracing his team guests and the building. On reception were the welcomes from Rowen Christina and Sara and the endearing Nima such wonderful … more

What a performance so worthy of Oscar nominations for sure. All the staff we so endearing caring providing a top class service. Kai the GM was very special embracing his team guests and the building. On reception were the welcomes from Rowen Christina and Sara and the endearing Nima such wonderful smiles joy and happiness, At breakfast we meet two stars Pranita and Yajana. Sunday lunch was wonderful those roast potatoes were something. Three fantastic chefs stimulating our taste buds Arvind Loretta and Dan. Tashi delivered three superb meals with such panache. My room was spotless coordinated by lovely Jeanete and Nina a remarkable hard working soul. Last but not least we have Vinay commander of the bar. His elegance grace and taste for dress leaves a lasting memorable image. Thank you.

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“Amazing hotel, clean and lovely super friendly Staff!”

We stayed at the Novotel in York while celebrating our birthdays, and had an amazing experience from start to finish. Check-in was smooth, and a special thanks to Stash, who was incredibly helpful and patient, showing us two rooms while we decided on an upgrade. He also kindly arranged a welcome d… more

We stayed at the Novotel in York while celebrating our birthdays, and had an amazing experience from start to finish. Check-in was smooth, and a special thanks to Stash, who was incredibly helpful and patient, showing us two rooms while we decided on an upgrade. He also kindly arranged a welcome drink for us which was a lovely touch. We stayed in Room 154, a suite, which was perfect for our family — really spacious, with a separate TV area and a big bathroom. I would definitely recommend this room for families who need a bit more space. The hotel was spotless, and the staff were friendly and attentive throughout. We loved the bar area, especially the small kids’ nook with books and toys — such a thoughtful feature for families. We also received complimentary breakfast for our birthdays, which was excellent — a huge selection of hot food, cereals, fresh fruit, juices, yoghurts, and cheese. It was so varied and high quality, it genuinely made us feel like we were on holiday. The swimming pool was very clean, but it’s worth noting that swimming times need to be booked, as there are classes on some mornings. I’d definitely recommend booking as soon as you check in so you don’t miss out. Rekha was fantastic — warm, smiley, and so helpful when it came to feeding our children. Nina, one of the cleaners, was also wonderful and always quick to bring anything we needed. There was one small issue where our room hadn’t been cleaned, but it was handled brilliantly. Even at around 8pm, Bikas came straight away and sorted it — he was polite, kind, and did a great job. On the day we left, we asked for some milk for the kids, and Pawan kindly packed us some milk and snacks for the journey, which was a really thoughtful touch. Lily was also incredibly helpful throughout our stay, and a big thank you to Jacques as well — we had a lovely conversation with him, and he was super friendly and helpful. Just a small note — parking at the hotel is £18 per day. Overall, a brilliant stay with outstanding service — we’d happily return!

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“Choose Elsewhere. The hotel was 3 stars not 5, as stated. We was not aware of free Breakfast either.”

Room 304 The hotel was rated 3 star not any higher than myself, the carpets were stained in many areas, of bleach etc. The bed slats are the bottom needed adjusting as they were spaced apart. I had to adjust them from parting. The toilet door was so close to the toilet it was difficult to close … more

Room 304 The hotel was rated 3 star not any higher than myself, the carpets were stained in many areas, of bleach etc. The bed slats are the bottom needed adjusting as they were spaced apart. I had to adjust them from parting. The toilet door was so close to the toilet it was difficult to close the door. The bathroom was small but ok. One day the cleaners had not cleaned our room by 1530hrs after we got back. This was not acceptable. Food was rather expensive considering, we were not aware of free breakfast. This was supposed to be relaxing for my husbands birthday. We were unsatisfied with the breakfast in York. We had a money issue also go missing. We did get the money back. All this was stressed. I wear a tabloid to keep calm. Failed ! 3/10

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“Wouldn’t come again”

Lovely staff just not enough of them. No chance of checking into your room at 3 - they’re not ready and no one can tell you why. I’d book elsewhere unless you fancy sitting in reception with your bags and heading straight out to dinner not having freshened up. Funny they don’t mention this when you… more

Lovely staff just not enough of them. No chance of checking into your room at 3 - they’re not ready and no one can tell you why. I’d book elsewhere unless you fancy sitting in reception with your bags and heading straight out to dinner not having freshened up. Funny they don’t mention this when you’re booking.

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