The Chester Hotel

“Great food!!”

Great location, lovely venue, friendly staff, good menu and wine list. We ate here as a family celebrating a special birthday. The food was outstanding - particularly the venison - best I have ever had! It’s a little pricey but well worth it - still good value. We had a young child with us who was… more

Great location, lovely venue, friendly staff, good menu and wine list. We ate here as a family celebrating a special birthday. The food was outstanding - particularly the venison - best I have ever had! It’s a little pricey but well worth it - still good value. We had a young child with us who was well catered for. My only advisory comment would be for staff working in the open kitchen to be mindful that their behaviours are in public view and therefore they should remain professional and demonstrate high levels of food and personal hygiene at all times. I would definitely recommend and look forward to returning.

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“Great stay”

Great stay again at Chester Hotel Stayed 2 nights . My Daughter who was getting married at Union Kirk. Staff very helpful. Food was grwat & Breekie delish The cook who cooked the posched eggs to order were perfect also Bic Thanks to Nosh (accommodation manager) so helpful & gave us a free upgrade t… more

Great stay again at Chester Hotel Stayed 2 nights . My Daughter who was getting married at Union Kirk. Staff very helpful. Food was grwat & Breekie delish The cook who cooked the posched eggs to order were perfect also Bic Thanks to Nosh (accommodation manager) so helpful & gave us a free upgrade to be beside my daughter suite . Will definitely be back thanks

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“Freshly cooked food”

We were treated to the Festive menu. The starters were nicely presented and full of flavour. There was quite a wait for the main course, but this really just says that the food was being freshly cooked, rather than reheated. I had the tagliatelle, which was cooked to perfection. The rest of the… more

We were treated to the Festive menu. The starters were nicely presented and full of flavour. There was quite a wait for the main course, but this really just says that the food was being freshly cooked, rather than reheated. I had the tagliatelle, which was cooked to perfection. The rest of the party enjoyed the turkey and trimmings - difinitely worth the wait. Nice, unobtrusive service. Take some time to appreciate the wonderful art everywhere in this hotel.

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“We will find somewhere else next visit.”

The decor was wonderful, the staff were friendly and very helpful which was good as a service charge was added to everything, even a drink from the bar. The prices of drinks and food were on the expensive side, we were also told that our only option for food on Sunday was a special Mother’s Day lun… more

The decor was wonderful, the staff were friendly and very helpful which was good as a service charge was added to everything, even a drink from the bar. The prices of drinks and food were on the expensive side, we were also told that our only option for food on Sunday was a special Mother’s Day lunch at a cost of almost £60 each. No advance warning was given and no bar food was available. On two nights we were told there was a ‘signature’ chef evening which again meant we couldn’t sit in the bar for drinks or have bar food, all tables were reserved. No advance warning. As we had arranged to meet friends who were also resident at the hotel it was very inconvenient and meant an expensive couple of uber rides into town which we did not anticipate. The hotel is not suitable for guests with mobility problems. Steps everywhere, the lift didn’t go to reception, accessible rooms, the restaurant or the bar. It was steps to the front door and a walk outside. To get to the accessible room you had to navigate a slope down a fairly steep drive. As I mentioned the staff were friendly and helpful but that is not much use when the amenities that you relied on are out of use due to functions. I expect functions to be in function rooms, not the residents bar. There was confusion over the final bill, we were given a bar bill that was not ours, no signature had been obtained and it was lucky we spotted it. Our room was okay, but we paid the same as our friends who had a much bigger more luxurious room. Breakfast was good. The chef was happy to cook eggs to order and again staff were friendly and helpful. On the whole it was okay, but because of the problems I mentioned we will most likely find somewhere else next year.

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