Hotel Indigo Edinburgh By Ihg

“Great Place”

Very friendly staff, location great for town, rooms clean and airy, good shower. Nice little bar area for that last night cap on return from Edinburgh's pubs. Overall very difficult to fault. Would definitely go back.

“Very central & lovely brekkie”

Had a lovely stay here in York Place. We arrived earlier than checkin time but our room was ready & we were upgraded. Room was lovely. Tea, coffee, water, juice & biscuits included. Breakfast was of good quality & choices. All staff were friendly & approachable. Highly recommend & would definitel… more

Had a lovely stay here in York Place. We arrived earlier than checkin time but our room was ready & we were upgraded. Room was lovely. Tea, coffee, water, juice & biscuits included. Breakfast was of good quality & choices. All staff were friendly & approachable. Highly recommend & would definitely return

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“Lovely room but awkward staff”

Lovely room for an overnight in Edinburgh - giraffe themed which was cute! We were pleasantly surprised by the layout of the room which felt more like a suite. Comfortable stay overall. Staff were a bit abrupt and perhaps need slight more training in approachability and customer service. Or maybe w… more

Lovely room for an overnight in Edinburgh - giraffe themed which was cute! We were pleasantly surprised by the layout of the room which felt more like a suite. Comfortable stay overall. Staff were a bit abrupt and perhaps need slight more training in approachability and customer service. Or maybe we just caught them on a bad day 👀

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“Hotel needs maintenance; lovely staff should be empowered”

Firstly I must note that the staff is lovely and tried very hard to help us with several issues that arose during our stay. They are welcoming, kind and clearly want to do a good job for their guests. But it’s clear that upper management has tied their hands - they have little control over anything… more

Firstly I must note that the staff is lovely and tried very hard to help us with several issues that arose during our stay. They are welcoming, kind and clearly want to do a good job for their guests. But it’s clear that upper management has tied their hands - they have little control over anything including IHG program benefits. I also am inclined to blame upper management for the state of maintenance in the hotel. This is not a four star hotel. The rooms are very pretty and spacious but that’s not enough to raise a hotel into that category. Sadly we had a large number of maintenance issues. Upon arrival we discovered a dramatically broken table. It could not be fixed until the next day as there was no one on site to fix it, staff was not allowed, nor could they give us a screwdriver to fix it ourselves. Later that evening, we learned that the TV froze after a few minutes on any channel, the remote needed batteries, and the shower only had very hot water at its coldest setting (and scalding to the point it could cause serious burns, at its highest) . Several items were fixed the next day, but not the shower. My husband was able to tolerate the hot water (at the coldest setting) but I could not, and as a result could not use the shower for the two nights we stayed there. The location is great and again, staff were lovely. Upper management might want to consider how to empower them. We switched to The George after this and the difference in what they could do to accommodate guests (especially IHG members) was striking.

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