Hotel Indigo Glasgow By Ihg

“Felt like a home away from home❤️”

had a great stay at hotell Indigo. The room was comfortable and clean, and the location was perfect. The staff were amazing – very friendly and welcoming. I especially appreciated the receptionist, Erin, who made check-in and check-out so pleasant with her warm smile and positive energy. Highly r… more

had a great stay at hotell Indigo. The room was comfortable and clean, and the location was perfect. The staff were amazing – very friendly and welcoming. I especially appreciated the receptionist, Erin, who made check-in and check-out so pleasant with her warm smile and positive energy. Highly recommend this hotel!

less

“Service That Surpasses Even Five-Star Hotels – A Truly Memorable Stay!”

I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine. My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star ho… more

I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine. My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star hotel in St Andrews, I am very familiar with hospitality standards and how hotels usually operate. In many luxury properties, early check-in is rarely guaranteed. Guests are often asked to wait until the official check-in time, sometimes even until 4 pm depending on availability. I arrived at the hotel around 8 am after a long journey and thought I would simply ask, just in case. I had absolutely no expectation that a room would be available that early. To my surprise, Erin managed to arrange a room for me immediately, and there was no additional charge. I was sincerely grateful, as I had meetings to attend and it would have been very inconvenient to go into the office carrying a suitcase and backpack with my laptop and work materials. What stood out even more was Erin’s attentiveness. When I mentioned that I required a pet-free room due to allergies, she took the time to acknowledge this and explain how the hotel manages rooms for guests with allergies. I genuinely felt listened to, understood, and supported — never judged or dismissed. The cleanliness of the room was also excellent. Everything was immaculate, from the bathroom to the bedding and surfaces. As someone who pays close attention to hotel standards due to my own hospitality background, I could immediately see that the housekeeping team maintains a very high level of care — something that even some luxury five-star hotels occasionally fall short on. The room felt fresh, comfortable, and extremely well prepared. Later that evening when I returned to the hotel, I was assisted by Mark. Again, based on my previous experience in hospitality, I know that late check-outs in many hotels typically come with additional fees — often £24 for 1 pm, £48 for 2 pm, and sometimes up to £60–£100 for a 4 pm checkout. I asked for a late checkout expecting that, if I was lucky, it might be extended to 1 pm. However, Mark was very helpful and kindly extended it to 2 pm, which gave me plenty of time and was something I truly appreciated. Mark also assisted me in signing up for the rewards programme, and shortly afterwards I received the confirmation email. It really showed how organised, helpful, and considerate the front office team is. Another moment that really impressed me happened the following day. I briefly left the hotel before checkout and accidentally left my ID and wallet in the room. When I returned, Erin immediately recognised me from the day before. She confirmed my full name and email address and then extended my key card until 2 pm so I could access my room. Erin explained that normally the policy requires ID for that type of request, but on this occasion she used verbal confirmation because she remembered me from check-in the day before. 🩷 That level of attentiveness and professionalism is rare. It showed that the service was not simply about following procedures or ticking boxes, but about creating a genuine sense of comfort for guests and leaving a lasting impression. In all my interactions with Erin, she was enthusiastic, friendly, and supportive. The entire experience made the hotel feel welcoming and almost like a home rather than just a place to stay. Erin and Mark are a real credit to the team, and the service I experienced here honestly exceeded what I have seen in many luxury hotels. I would absolutely recommend Hotel Indigo Glasgow and will gladly stay again, especially as I will be travelling to Glasgow frequently over the next eight months.

less

“Lovely staff but who is steadying the ship”

I am a regular customer of the Voco and due to the fire at Glasgow, this was the next best alternative within IHG. I can only after 2 separate stays it has generally been average. Some poor and some good. The hotel does appear to be a little short staffed and neglected. Reception is often single … more

I am a regular customer of the Voco and due to the fire at Glasgow, this was the next best alternative within IHG. I can only after 2 separate stays it has generally been average. Some poor and some good. The hotel does appear to be a little short staffed and neglected. Reception is often single manned without anyone close by to assist when it’s busy. I witnessed quite a few disgruntled exchanges during both stays. I don’t know too much about the hotel but I have enjoyed the brand in Manchester. This hotel seems to tell a story of a former operator. The rooms in places are quite tired. The indigo decor is an attempt to paper over the cracks. The tiredness does seem to filter through more than the attempt of shabby chic. Particularly the curtains, bed cushions and throws all seem to need a good steam clean. Plus tatty wooden furniture. Mattresses are saggy and hard. I slept badly all week with commotions in the corridor most nights. Food and beverage wise was inconsistent. Breakfast hot dishes were either great or dismal. For instance lovely eggs royal or a Scottish breakfast that was half cremated and half barely cooked. Breakfast seating is really awkward and not relaxing. A row of two seaters and you literally feel like you are dining with a stranger. It’s too close and uncomfortable. A little background music would help and rearrangement of the takes so you don’t feel like you are staring at someone. Sadly there were a lot of items unavailable on the evening menu and no bacon at breakfast today. To that end I would not recommend the hotel.

less