The Angel Hotel

“Angel hotel ub40 concert stay.”

I’ve stayed at the hotel multiple times before when visiting Cardiff, it’s central to the city centre, right opposite Cardiff castle and literally 100 yards ish from the stadium. An old building, but full of warmth and charm. Lovely lobby area, full of bright chandeliers, with a dual aspect stair… more

I’ve stayed at the hotel multiple times before when visiting Cardiff, it’s central to the city centre, right opposite Cardiff castle and literally 100 yards ish from the stadium. An old building, but full of warmth and charm. Lovely lobby area, full of bright chandeliers, with a dual aspect stairway. ( there is a small lift to upper floors. A small mobility scooter or wheelchair would fit in my opinion). The restaurant (I had breakfast on both days) full Welsh. Piping hot and plenty of it, all freshly cooked. Cereals, fresh juice, teas, coffee, toast and jams all available. Service was quiet and considerate, nothing was too much trouble. We had a suite upon the third floor( bit extra room with a sofa , and a small table) I appreciate a little more room. Comfy bed, with fluffy pillows and crisp linens. I slept like a baby. Bath with shower over, plenty of hot water and fresh towels, if anything is required the house keeping team where there to help. Although the hotel is of an age, I enjoy its quirks, its character , it makes me feel at home. Easy access to the city centre, oh but the car park that was available behind the hotel is no more! So we used a ncp at the end of west gate street, costs are £32 for 24 hours so budget for it. Reception staff, maintenance staff, and house keeping staff are a hoot, lovely bunch, always smiling and helpful. Keep it up 👍. Just to note there are steps from the street up into reception. I do not know if there is a ramp or lift for wheelchair access. Suggest phoning in advance.

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“Tired hotel/ Fabulous customer service”

Having always had a good selection of hotels in Cardiff the Angel hotel is one of the older hotels in the city and has charm and great location. Compared to other hotels in the city it is dated and it feels like bigger investment is needed to bring it into line with today's standards. The hotel… more

Having always had a good selection of hotels in Cardiff the Angel hotel is one of the older hotels in the city and has charm and great location. Compared to other hotels in the city it is dated and it feels like bigger investment is needed to bring it into line with today's standards. The hotel itself was clean, but room was basic... Not like the new look rooms in the photo? TV didn't work (no signal). However, this really was overlooked by the exceptional customer service from Ethan and Charlotte who went the extra mile in helping us move room types. We had booked a double room in error needing a room with two single beds. On a Friday occupancy level this isn't easy to switch but they found a way.. and in today's world of having the usual T&C's thrown at you whenever a mistake is made this approach from the two of them really did set the tone for our stay,,so the other small bits were insignificant. Top marks for customer service!! And thankyou to Ethan and Charlotte.

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“Not worth the price per room”

Room was very poor against the price charged. Wall paper peeling, stained and dirty. Window wouldn't open. Bath chipped, mattress lumpy and uncomfortable.