Hotel Nesslerhof

“The valley-station lift for Großarltal-Dorfgastein — Kieserlbahn is right next to the Nesslerhof”

We stayed in this hotel 3 nights in February 2025. I booked through their official site directly, full board option. Considering the location I suggest to book with meal option as its cheaper than to had a meal separately. Restaurants are far from this hotel. If you come exactly for skiing then … more

We stayed in this hotel 3 nights in February 2025. I booked through their official site directly, full board option. Considering the location I suggest to book with meal option as its cheaper than to had a meal separately. Restaurants are far from this hotel. If you come exactly for skiing then this hotel is a very best solution if you come without ski staff and need to rent- this hotel will provide you contacts for online rent, shop will deliver the skiing staff to hotel directly for you. Ski access is also close to hotel. ski cards can be purchased at the reception and it's just five minutes by walk to the station to go up by cable car

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“Like Living in a Dream”

Best wellness resort we ever stayed at. Everything was just perfect. The room, the SPA, the food, the public areas, the bar and the bar team, the services, the treatments, the staff (from reception through restaurant, bar, housekeeping). Simple the best place for luxury alpine vacation. Whether you… more

Best wellness resort we ever stayed at. Everything was just perfect. The room, the SPA, the food, the public areas, the bar and the bar team, the services, the treatments, the staff (from reception through restaurant, bar, housekeeping). Simple the best place for luxury alpine vacation. Whether you want to be active or just relax, that is the place to go. Top notch. We will definitely stay here again.

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“Best hotel ever. EVER.”

This was the best hotel I've ever stayed in, hands down. The food was fantastic, the staff was kind and thoughtful, the room was so comfortable, and the swimming and sauna experiences were truly restorative. Usually I feel sort of allergic to resorts and all inclusive style hotels but this family-r… more

This was the best hotel I've ever stayed in, hands down. The food was fantastic, the staff was kind and thoughtful, the room was so comfortable, and the swimming and sauna experiences were truly restorative. Usually I feel sort of allergic to resorts and all inclusive style hotels but this family-run place felt so homey and warm while still being extremely luxurious. You can not find this sort of place in the states. I want to move in.

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“Great hotel but service falls short of expectations”

I have very mixed feelings about our stay. On one hand, most of the things were in line with expectations, such as: great indoor/outdoor pool, pretty good half board, spacious and clean rooms etc. On the other hand, with very high price point comes with high expectations toward service, and this i… more

I have very mixed feelings about our stay. On one hand, most of the things were in line with expectations, such as: great indoor/outdoor pool, pretty good half board, spacious and clean rooms etc. On the other hand, with very high price point comes with high expectations toward service, and this is where the hotel failed miserably for us. It was the only place during our long road trip (and staying in ~12 places) where we didn't feel welcome. During check-in process I felt like we're a nuisance for the staff. "Here is the card, elevators are there, have a good day". Nothing was explained, no tour of the property. Not even such trivial things like breakfast / dinner times or even handing over card which contains such information (I seen it later available on the counter). I'd comment that person "welcoming" us behaved like she owns the place, but judging by the photo of the owners family that waited for us in the room, that might be actually true. Aside of the major issue above that set the tone for the rest of the stay, there were also multiple instances of unprofessional behavior from other staff members. While nothing was really a big deal and single instance would be ok, consistent lack of professionalism is not something I expect from property of this class. Some examples: - I had a specific request for non feather pillows (confirmed by email before checking) that was not delivered. Needed to follow up with reception after arrival. - We weren't on the list of dinner guests. Quite surprising mistake for hotel with 3/4 board by default. Quickly solved by staff so again, not a big issue. - As we were already into 4th week of road trip, our car was quite dirty and didn't have proper wash aside of some quick pressure wash on gas stations. I asked at the reception if a proper, hand wash can be arranged, or should I find a detailer by myself. I was assured it can be arranged. Next day I was notified that it's done and added to my bill. Car was not clean at all, not even close by any stretch of imagination. I ended up leaving the car for a proper wash in Salzburg during a short trip and "cleaning" was taken out of the hotel bill, but the whole interaction was very unprofessional.

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