Staybridge Suites Phoenix East - Gilbert By Ihg

“great place to stay”

We just spent one night, but wouldn't mind spending the week. The room was very clean and comfortable. My husband likes a firm bed while I prefer a softer one. This one we both enjoyed. The hallways were clean. We didn't use the pool or workout space. The breakfast was pretty much the standar… more

We just spent one night, but wouldn't mind spending the week. The room was very clean and comfortable. My husband likes a firm bed while I prefer a softer one. This one we both enjoyed. The hallways were clean. We didn't use the pool or workout space. The breakfast was pretty much the standard hotel breakfast but was much bigger with more selections. There was a basketball tournament going on while we were there and there was a lot of noise in the hallway but they did quiet down at a reasonable time. I also liked that the windows could be opened to get fresh air in. We were tired when we arrived so pictures are from after we had been in the room.

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“Friendly staff, excellent location, but....”

We spent a week at the hotel. It was our first time staying at this particular Staybridge Suites location. The staff are exceptional, courteous, and friendly. The hotel's location is very suitable for those wanting to spend time in the Gilbert area. It features easy access to the Superstition… more

We spent a week at the hotel. It was our first time staying at this particular Staybridge Suites location. The staff are exceptional, courteous, and friendly. The hotel's location is very suitable for those wanting to spend time in the Gilbert area. It features easy access to the Superstition Highway and the 202 Loop. Although I was pleased with the hotel's staff and location, I found the room itself to be undesirable. Based on my experience at Staybridge Suites locations, I thought that the room in this hotel was considerably smaller than Staybridge rooms at corresponding locations. In addition, I found the room noise created by neighboring guests (either side by side, or above our suite) to be considerably disruptive. In my previous Staybridge Suites opportunities, I had not experienced the level of noise observed in our Gilbert location stay. Again - an absolutely delightful experience with hotel staff and a superb location... but room size and noise were unpleasant. Just wanted to pass along this info to advise future guests.

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“Staybridge in Gilbert”

Our room was very nice and clean. We loved the heated pool. Breakfast was very enjoyable as well. However, I found the customer service to be lacking. During our last night, our smoke detector went off for hours. I called down to the front desk to ask them to change the battery. She informed me tha… more

Our room was very nice and clean. We loved the heated pool. Breakfast was very enjoyable as well. However, I found the customer service to be lacking. During our last night, our smoke detector went off for hours. I called down to the front desk to ask them to change the battery. She informed me that she didn’t have anyone on staff that could do maintenance at that hour, and that for liability reasons, no one else could change the battery. Uh, okay. My husband took the battery out and disarmed the detector so we could get some peace. Upon check out the next morning, we made sure to remind them that the smoke detector battery needed changed and that we had disarmed it. To which they responded that we were lucky they didn’t fine us $250 for disarming it. So literally our only option was to not get any sleep and listen to it chirp every ten seconds? There needs to be another option for guests.

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