Sofitel Los Angeles At Beverly Hills

“Credit to Nancy A”

Had a 2 night stay here and had a fabulous time. The hotel is very quirky, modern and fresh. Room was very spacious and immaculate. It was my wife's birthday when we were there and a massive shout out to Nancy A, she left a card, fruit, macarons, water and a cake. Not only did she keep our room spo… more

Had a 2 night stay here and had a fabulous time. The hotel is very quirky, modern and fresh. Room was very spacious and immaculate. It was my wife's birthday when we were there and a massive shout out to Nancy A, she left a card, fruit, macarons, water and a cake. Not only did she keep our room spotless, she went over and above to do this for her and after a very long day it was well received. I vote for Nancy A as employee of the year!!!

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“Wonderful Staff”

Terrific hotel, experience and staff. In particular, Celia, was super. I was with a family member who’d just gotten out of the hospital after surgery and Celia took special notice and brought a wonderful, unexpected treat tour room for her to help her feel better. Totally unnecessary, but wonderf… more

Terrific hotel, experience and staff. In particular, Celia, was super. I was with a family member who’d just gotten out of the hospital after surgery and Celia took special notice and brought a wonderful, unexpected treat tour room for her to help her feel better. Totally unnecessary, but wonderfully kind and thoughtful!

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“Great location for shopping”

Our second stay here, loved the location near the shopping mall

“High End Experience with Professional and Accommodating Staff”

This was my first time staying at the Sofitel Los Angeles at Beverly Hills, and overall it was a wonderful experience. From the moment you pull up, you are greeted by a friendly valet team who immediately make you feel welcome. While parking is $80 a day, the convenience and security, along with th… more

This was my first time staying at the Sofitel Los Angeles at Beverly Hills, and overall it was a wonderful experience. From the moment you pull up, you are greeted by a friendly valet team who immediately make you feel welcome. While parking is $80 a day, the convenience and security, along with the ability to request your car with a quick text, made it worthwhile. At check-in, Nina at the front desk truly set the tone for my stay. She went above and beyond by introducing me to the ALL membership program and helping me take advantage of its perks, including an earlier check-in and a discount on the first day of parking. Since I had booked through a third party, she also made sure I received my 20 percent discount on food and beverage, which I really appreciated. My initial room faced Beverly Boulevard, and unfortunately, the street noise made it difficult to sleep for the first two nights. That said, the in-room amenities, especially the Balmain products, were incredible. I am still thinking about that scent. On the third day, I spoke with Nina again, and she kindly moved me to a beautiful room facing the Hollywood Hills. The difference was significant, and I was finally able to rest and fully enjoy my stay. One of the things I loved most about the hotel is how easy it is to settle into a daily routine. The gym is clean, well equipped, and perfect for a morning workout. Afterward, I enjoyed breakfast at the hotel restaurant, where Roman consistently delivered exceptional service. He was professional, warm, and attentive. He remembered my order, my preferences, and even welcomed my breakfast guests. When I mentioned wanting to treat my aunt to a spa day, he immediately returned with helpful information and a coupon, which was such a thoughtful touch. The breakfast itself was fantastic, with high quality ingredients, great coffee, and a beautiful ambiance. The spa experience was a bit of a mixed bag. The staff were incredibly kind and accommodating, and my aunt said her massage was one of the best she has ever had. However, the facilities themselves felt limited. The lockers were not functioning, the sauna was not turned on, and there were no additional amenities like a whirlpool. It is a great option for a quick, high quality treatment, but not necessarily for a full day of relaxation at that price. At checkout, I noticed that my 20 percent food and beverage discount had not been applied. Eddie at the front desk handled the situation quickly and professionally by reviewing and correcting the bill without issue. He also explained the 45 dollar daily urban fee, which had come as a surprise too. Overall, I had a fantastic stay and truly felt taken care of by the team, especially Nina, Roman, and Eddie. I am already looking forward to coming back especially when the pool and rooftop will be open. If parking were ever comped, that would make the experience even better too!

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