The Beverly Hilton

“Beware of the construction”

**Disappointing Operational Failures — Saved Only by Two Outstanding Employees** Before getting into my stay, some broader issues need to be addressed. The Beverly Hilton is shockingly bad at answering its published phone number. I called the evening of 1/27 to confirm my 1/29 check-in — the phon… more

**Disappointing Operational Failures — Saved Only by Two Outstanding Employees** Before getting into my stay, some broader issues need to be addressed. The Beverly Hilton is shockingly bad at answering its published phone number. I called the evening of 1/27 to confirm my 1/29 check-in — the phone rang roughly 15 times before anyone answered. I called multiple additional times during my stay, including the evening of 2/3/26, and the phone was never picked up at all. This was *after* the hotel had cleared out from the Grammys, so there were no remaining excuses. I was calling to extend my stay — a fairly basic request — and this level of inaccessibility is not what one expects from a top-tier (nearly five-star) hotel. I’m sure management will respond with a generic “we’re sorry we didn’t meet your expectations,” but how about properly training your staff instead? This clearly wasn’t an isolated incident and did not only affect me. When I finally got through, I spoke with a young man and asked to be connected to a front desk representative named Dickey (who I’ll mention again — he was excellent). I was told no one by that name worked there. I explained that he absolutely did and spelled the name. At that point, the phone went silent. I called back and reached a young woman who informed me — unlike the previous person — that I had not reached the front desk and that she would connect me with in-house reservations. Within two minutes, my extended stay was handled efficiently and professionally. Whoever that young man was should be spoken to. This is not the level of service expected at the Beverly Hilton. Management might consider sending some employees down the street to another hotel with “Beverly” in its name for a lesson in five-star hospitality. Now to check-in. Due to construction, the main entrance is closed, making it very unclear for drivers where to pull in. Some find it, some don’t. When I was dropped off, there was no one available to assist with luggage. I had to drag my heavy bags up the front stairs myself while staff looked on without offering help. I’m perfectly capable, but after traveling, assistance would have been appropriate. I later learned there was a ramp around the side — something no one mentioned while watching me struggle. Be extremely careful where your room is located. There is massive construction underway, including major excavation at the front of the hotel. You do *not* want a room facing that area. I checked in around 10 p.m. and was stunned by the noise below — trucks, activity, constant disruption. I don’t mind city noise, but this was far beyond that. I went to the front desk and was told construction would stop by 11 p.m. and not resume until 9 a.m. I requested a room change and was told none were available on the quiet side. Construction continued well past 1 a.m., and I was woken again at exactly 7:20 a.m. by truck backup alarms. It was a miserable night. The next morning, I mentioned the noise to housekeeping staff, who informed me that some rooms on the quieter side were becoming vacant. I immediately went to the front desk and spoke with Dickey. Dickey was a **superstar**. He moved me to a quiet room, handled everything seamlessly, and restored what had been a very poor experience. He also arranged for bellman Craig to assist me — and Craig was equally outstanding. Professional, attentive, and genuinely helpful. Thanks to the two of them, the remainder of my stay was excellent. Management: please don’t respond with a canned apology. If you reply at all, make it clear you actually read this review.

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“Will be nice in 2028”

This hotel is under major construction. There are limited services- no pool, no salon or spa, one small restaurant, no room service or in room coffee. Small gym in basement. The lobby feels unfinished. The Ubers had a tough time with the construction entrance. Plus side is good Beverly Hills locat… more

This hotel is under major construction. There are limited services- no pool, no salon or spa, one small restaurant, no room service or in room coffee. Small gym in basement. The lobby feels unfinished. The Ubers had a tough time with the construction entrance. Plus side is good Beverly Hills location and clean room. So only stay here if you have to be in Beverly Hills and have an amazing rate. I look forward to seeing it when the construction is completed.

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“Construction Noise”

There are some pluses to this hotel, even amid the construction, which I'll come back to in a moment. The rooms are spacious, comfortable, and well maintained. Other than that, the construction noise is almost around the clock and it is difficult to sleep at night because of it. The quality of the … more

There are some pluses to this hotel, even amid the construction, which I'll come back to in a moment. The rooms are spacious, comfortable, and well maintained. Other than that, the construction noise is almost around the clock and it is difficult to sleep at night because of it. The quality of the food in the Circa 55 restaurant is institutional. Staff are pleasant but there's really no reason to stay here among the other choices in the immediate area, unless you have to.

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“Pretty underwhelming”

Stay was only OK. No coffee bar in room. No coffee available in lobby. Room service breakfast took a long time and wasn’t great. Construction going on outside can be loud. I didn’t have a do not disturb sign when I first got there. Had to ask for it twice. Hair dryer was not good. I did like that t… more

Stay was only OK. No coffee bar in room. No coffee available in lobby. Room service breakfast took a long time and wasn’t great. Construction going on outside can be loud. I didn’t have a do not disturb sign when I first got there. Had to ask for it twice. Hair dryer was not good. I did like that the comforter was not too heavy or hot.

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