Hilton Garden Inn Los Angeles Redondo Beach

“Amazing !”

The check in process was quick and easy ! Alex was great help and the hotel was clean and nice . Very welcoming and accommodating to meet the guest needs . Loved my stay ! Thank you

“Decent place (keeping the conditions listed in mind in the review)”

OK stay - we stayed 4 nights and the room was decent, location was good. Even if it felt like at a quieter, remote corner of the street, there were several other things such as restaurants within driving and/or even walking distance. Few Salient takeaways: - Parking (no idea why the propert… more

OK stay - we stayed 4 nights and the room was decent, location was good. Even if it felt like at a quieter, remote corner of the street, there were several other things such as restaurants within driving and/or even walking distance. Few Salient takeaways: - Parking (no idea why the property would charge for it - try to negotiate an offer, if you can) - Breakfast Buffet: Nothing fancy as such and certainly not for the price charged (SAME meat and options for ALL of the week!!). The person helping (Jesse) was nice (of course only if you tip him!) but not only he feels (rightfully so), it also seems he is very underpaid!! Doesn't hurt to check the Marriott next door might offer - we didn't and who knows - at least the breakfast is something better ;-)

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“Okay, but there are better.”

An older property that needs a little work. Hotel was full for a sold out event at the nearby SoFi Stadium and housekeeping had a difficult time achieving the 3:00 check in time for clean rooms. The room I had selected on the Hilton app was not available and I was given a room a few doors down on t… more

An older property that needs a little work. Hotel was full for a sold out event at the nearby SoFi Stadium and housekeeping had a difficult time achieving the 3:00 check in time for clean rooms. The room I had selected on the Hilton app was not available and I was given a room a few doors down on the 2nd floor. There are two elevators in the middle of the hotel and one was out of order. There stairwells on each side of the building. Upon getting into the room there was a musty smell and the humidity level was high. The bathroom room is self closing and cannot be left open to air out. The shower stall was wet and there was water on the floor from housekeeping cleaning (I presume). Mildew and mold was present and the shower head needs to be replaced. The sink is missing the sink drain stopper. The water pressure was fine. Upon looking at the bed, I noticed that the bottom sheet was dirty and was simply a flat sheet, not a fitted sheet. The comforter/topper also showed staining. The king size pillow suffered from compression of far too many nights of people sleeping on them. The pillows exhibited no pillow protector and thus saliva and blood were present on each king size pillow. The wall mounted HVAC had dirty filters. Upon setting the HVAC to 68 degrees, the room cooled down the humidity was under control. The floor was partially clean but exhibited a few areas of dirt and a nail clipping or two. I stopped at the Front Desk as I was leaving and asked the female associate to kindly have Housekeeping change out the pillow and bed coverings. I returned a few hours later and this had not been done. I went downstairs again and spoke to a male associate and again asked for housekeeping to change the pillows and sheets. 2 hours later this was not done. I went downstairs to the Housekeeping office/laundry room next to the elevators and asked a female housekeeper for sheets, pillowcases, and pillows. She could only offer me the sheets and pillow case. I then changed out the sheets and pillow cases myself. As this stay was made on a Sunday night during an event that had all rooms sold, my guess is the staff was not able to keep up with the demand. However, cleanliness should be an ongoing routine. Pillows should be replaced when visible staining and compression is evident. A team should be in place to clean mold/mildew. I visited a local Target and got a small can of Lysol to sanitize the shower, sink, and toilet before use.

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