Residence Inn By Marriott Newark Silicon Valley

“Convenient Location with Convenience of Home”

I believe 3.8 stars is appropriate, but I had to up the stars for good reason. Not so great: (1) Much of the furniture is outdated, and the window dressings are in need of a change. My guess is that the hotel will be due for an update soon. The dresser drawers did not close all the way. The ottoma… more

I believe 3.8 stars is appropriate, but I had to up the stars for good reason. Not so great: (1) Much of the furniture is outdated, and the window dressings are in need of a change. My guess is that the hotel will be due for an update soon. The dresser drawers did not close all the way. The ottoman and table chairs are worn. The sofa bed is very basic and sinks in couch form. One of the window’s curtains is ripped. The only updated piece of furniture is the desk. (2) My daughter had an issue with the lighting system. She had difficulty sleeping at night because the lights kept on turning on when she shifted on the sofa bed. We had to explain how the lighting system works. (3) The HVAC system is very loud and is constantly blowing air. What we love: (1) The location is excellent. There is a great variety of restaurants within walking distance of the hotel. There is a Sprouts and a Safeway within walking distance as well. There is even a Ross within walking distance. (2) If we had chosen to use the full kitchen, we could have easily walked to Sprouts or Safeway. I always love staying at a Residence Inn to have the option of cooking a meal rather than going out. (3) The free breakfast allows us to have a full meal before starting our day. There is something for everyone. It’s not a full blown breakfast buffet, but it is enough. I love the fact that there is an option for hard boiled eggs for those who do not like eggs done other ways. There is a great variety of dairy, including yogurts. There are also three different cereals. Muffins, bagels, toast, and other bakery items are available as well. You can also make waffles. It’s not gourmet, but it will get you going in the morning. (4) The room is spacious. With two adult children, we had enough space to even handle purchases. (5) While my daughter had issues with the lighting system, I found it quite convenient. Going to the restroom in the middle of the night was extremely helpful. (6) I always like it when the sink is separate from the shower and toilet. It allows for people to get ready while someone is on the toilet or taking a shower. It’s a time-saver. The sink area has plenty of space for toiletries and such. It’s great that there is an area for hand and face towels. The closet across from the sink area has plenty of space for storing our belongings. We generally do not travel with clothing that requires ironing, but there is that option. (7) While our room was not an accessible one, I loved the fact that there was a bar in the shower to step in and out of the tub. That is very important for safety. The bathroom was large as well. I am finding that hotels with curved shower curtains lends itself to a dry floor. The fact that chlorine and other irritants are filtered out of the water is so comforting. (8) There are plenty of places to plug in electronics, and I loved the fact that I could work on the desk as if I was at work. (9) The bed is medium firm. I am so glad it is not plush. You can feel when someone shifts in bed, but that is standard for most hotels. The four pillows on the bed are so comfortable and allow for sitting in bed or sleeping. (10) Least important of all but comforting are the two paintings in the room. I am sure each room has different ones, but they are pleasing to art lovers. (11) The location relative to San Francisco and San Jose was extremely convenient. As the RI is close to the 84, it only took us 45 minutes to get into SF and less than 30 to get into SJ. (12) The reason why I gave a 4 instead of three is due to the hotel staff. Front desk personnel are so polite and courteous. We needed extra towels and blankets. After a call to the front desk, they were delivered within 5 minutes. We arrived to celebrate a birthday and indicated on our reservation. RI had a birthday bag ready for our arrival. The breakfast staff were efficient and polite. Nothing was ever empty. It appeared no one took any breakfast, when clearly there were quite a few hotel guests partaking. Hotel staff is always the deciding factor between rounding up or rounding down in my reviews. Even though the room needs updating, the staff and the convenient location make me want to stay again.

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“Meh..”

Lobby looks newer and renovated but the rooms are very dated. The sofabed had tears, and also the curtains. Bathrooms are old, closet door was hard to slide. The space was adequate for my teenage son and I. We came for a high school event and this was the hotel room block our school had reserved. … more

Lobby looks newer and renovated but the rooms are very dated. The sofabed had tears, and also the curtains. Bathrooms are old, closet door was hard to slide. The space was adequate for my teenage son and I. We came for a high school event and this was the hotel room block our school had reserved. Staff was friendly but it was always hard to get someone on the phone. Breakfast was typical, nothing spectacular.

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“Deferred maintenance and substandard breakfast”

The hotel is clean and the check-in welcome was perfectly nice (though staff members were not consistently pleasant during my stay.). The room was clean and well-maintained. There are signs of wear here and there, and the pool area is a shambles. The whirlpool does not work. I went to the desk t… more

The hotel is clean and the check-in welcome was perfectly nice (though staff members were not consistently pleasant during my stay.). The room was clean and well-maintained. There are signs of wear here and there, and the pool area is a shambles. The whirlpool does not work. I went to the desk to report this and they seemed surprised and called an engineer. He said that “sometimes it takes fifteen or twenty minutes for the bubbles to appear.” This did not happen. I wouldn’t have booked the hotel if I’d known that the whirlpool did not work. If you don’t eat eggs, there are no hot breakfast items for you.

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