Sonesta Es Suites San Diego - Rancho Bernardo

“A charming stay, surrounded by professional staff.”

This is an excellent extended stay hotel. Edward at the front desk offered a great check in ,and snacks upon arrival, our room was very spacious and clean, great water pressure and internet. The breakfast buffet included a great item selection every day ( they change the item variety every daily). … more

This is an excellent extended stay hotel. Edward at the front desk offered a great check in ,and snacks upon arrival, our room was very spacious and clean, great water pressure and internet. The breakfast buffet included a great item selection every day ( they change the item variety every daily). It looks like there is new ownership, new decor, smiles, totally different that my last visit in November 2025. I have shared this information to my company, so far, it weas a great stay. I will be back next month.

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“Dissapointed with this Location after staying at other Sonesta ES Suites”

We stayed at this hotel for four nights and five days while attending a friend's wedding. We chose this location because we had previously had a wonderful experience at another hotel in this brand, so we were looking forward to our stay. Aside from a pleasant check-in experience and a very comforta… more

We stayed at this hotel for four nights and five days while attending a friend's wedding. We chose this location because we had previously had a wonderful experience at another hotel in this brand, so we were looking forward to our stay. Aside from a pleasant check-in experience and a very comfortable bed, the rest of our stay was unfortunately very underwhelming. As soon as we got to our room, we had issues with the air conditioning that required maintenance. During the first night, one of the toilets continuously ran, interrupting our sleep. Later in our stay, we had to call maintenance three separate times because the other toilet was leaking. Breakfast was another disappointment. The food we were able to get was good, but only one morning was well stocked. On the other mornings, there was very little food available, no forks, and it took staff a long time to restock items. Many guests appeared frustrated by the delays as well. Whenever we needed assistance, calling the front desk wasn't an option because the room phones weren't working, and no one answered when we tried. We had to go downstairs every time we needed help or had an issue, which became very inconvenient. Parking was also difficult in the evenings because a large portion of the lot was blocked off for construction, making it hard to find a space after returning to the hotel. The most disappointing part of our experience was at checkout. We politely shared our concerns with the front desk, but the employee we spoke with was dismissive and rude. The only compensation offered was reimbursement for our parking charges ($40), which did not feel appropriate considering the number of maintenance issues and inconveniences we experienced throughout our five-day stay. It's unfortunate because we expected much better based on our previous experience with this hotel brand. We will not be staying at this location again, and I would encourage others to carefully consider their options before booking here.

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