Aloft Sunnyvale

“Great Location, Breakfast Not Free as Promised, Room Had Issues”

We stayed at this hotel after a doctors appointment in the Bay Area. I was upgraded as a Gold elite. Member and check-in was fine. I was told that check-in we would have a free breakfast from 7 to 10 AM. I was told this included breakfast sandwiches, yogurt, etc. We checked in to our room, which w… more

We stayed at this hotel after a doctors appointment in the Bay Area. I was upgraded as a Gold elite. Member and check-in was fine. I was told that check-in we would have a free breakfast from 7 to 10 AM. I was told this included breakfast sandwiches, yogurt, etc. We checked in to our room, which was already upgraded, but surprisingly small. I had to use the bathroom and noticed the sliding glass door would not budge. I called downstairs and was promised to be moved right away. After waiting a few minutes, I went downstairs to check and there was a line. There was only one gentleman working. He was very nice and upgraded us to the fourth floor into a little larger room. The room had no issues other than it was very dark and hard to see in the closet and in my suitcase. There was no overhead lighting in the room whatsoever. The only lighting was two bedside lamps. The bathroom was very sleek at the expense of functionality, however. I noticed the hairdryer was stuffed behind the mirror in an awkward kind of position because there were no drawers in the vanity. It was just one piece of solid surface material wrapped on three side sides. I also found the shower to be poorly designed with a very low seat and a hook right next to the swinging glass door that hit your clothes or towel if you chose to utilize the hook. The vanity area was awkwardly off center as well. I went downstairs and ordered two breakfast sandwiches, a bagel with cream cheese, and noticed the yogurt was locked in a refrigerator. I went to the front desk to see if I could get a yogurt for my husband. The woman working there unlocked the yogurt cabinet and said that yogurt parfait was not included as part of the free breakfast. OK no problem and I went ahead and took one out of the refrigerator. The breakfast sandwiches were very good, and my husband was pleased with the bagel and yogurt parfait. He hadn’t eaten much the day before as he had had a medical procedure, so he had a big appetite. When we got home, I noticed I was charged for one of the breakfast sandwiches, the bagel and the yogurt parfait. I called the following day to try to get credit for the items I was charged for incorrectly. The woman explained that only one breakfast item per room was to be included in our stay. I felt it was quite ridiculous that two people were staying and only one breakfast item was included for a Gold member! So I paid the $30 for the three items-the breakfast sandwich, the bagel and the yogurt parfait. I probably will not return to this hotel. It was just average in my opinion and I don’t like being told misinformation upon check-in which changes once you check out.

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“Small rooms, good location”

Sunnyvale hotels are not great in general, and the Aloft is good mainly because of its location near South Murphy Ave and also very close to my office. The rooms are quite small though, unless you have an upgrade. There is a gym, and they do have happy hours and free pop corn which is a nice touch.