Best Western Plus Thousand Oaks Inn

“Misleading breakfast amenities and difficulty in communicating”

My husband and I stayed at this hotel for five days, and overall, it was satisfactory. The room was maintained in a clean condition, and the staff responded promptly when assistance was required. However, it is important for travelers to be aware that the so-called ‘free’ continental breakfast is … more

My husband and I stayed at this hotel for five days, and overall, it was satisfactory. The room was maintained in a clean condition, and the staff responded promptly when assistance was required. However, it is important for travelers to be aware that the so-called ‘free’ continental breakfast is not entirely complimentary. Rather, the hotel collaborates with the adjacent restaurant to provide breakfast, offering guests a credit of $11.00 toward their meal. The ‘Continental’ breakfast costs $11.99, which means it is not completely free; additionally, it does not include juice of any kind. If guests desire juice, they must pay an additional $5.00. The restaurant features a separate menu for a small hot breakfast, and after applying the $11.00 credit, the cost is approximately $5.00. However, this same menu also includes à la carte items. When we attempted to order from this menu, which would be less than $11.00, we were informed that this was not permissible, which we found to be illogical. Upon inquiries at the front desk regarding the breakfast arrangements, we were told that they were unaware of the specifics and that it was the restaurant’s policy. It is perplexing that the hotel is uninformed about their arrangement with the partner restaurant. Our only additional concern was that some of the hospitality staff and restaurant personnel did not speak English. Although they were exceedingly friendly and endeavored to assist us, communication proved to be challenging.

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“okay stay for a 3 star hotel”

Very friendly staff all throughout. The hotel will be updated at the end of the year and some of it is very necessary. The yard outside looked very clean, but was mostly empty. We didn't have time to enjoy it or the pool. The area around the outside stairwell and elevator needed freshening up bad… more

Very friendly staff all throughout. The hotel will be updated at the end of the year and some of it is very necessary. The yard outside looked very clean, but was mostly empty. We didn't have time to enjoy it or the pool. The area around the outside stairwell and elevator needed freshening up badly. The room we stayed in was comfortable but small. The bed was comfortable, pillows are rather small, but there were plenty, so it was not a problem for us. Entrance door is super heavy. Breakfast was o.k. and served in the adjacent restaurant. Some items were better than others, but milk, juices and yogurt in the refrigerator were good. Plenty of parking, close to shops and the freeway. My husband is willing to go again if or when we're in the area.

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