Description
Facilities: The hotel has 8 lifts and features 495 rooms and 9 suites. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel … more
Meals: Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Diet meals and children's meals can be prepared on request. In addition, special catering options and picnics are available.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Self-service laundry
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Bowling
- Casino
- Computer room
- Dance hall
- Games room
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Covered parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Pay-per-use WiFi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Heated pool
- Iron
- Ironing equipment
- Library
- Luggage storage
- Meeting room
- Microwave
- Newspapers
- Picnic area
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Stores
- Sun terrace
- Terrace
- Vending machines
- Wake-up call service
- Wedding service
- Children
- Children´s entertainment
- Game area
- Kids' TV channels
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Vending machines
- Restaurants
- Breakfast buffet
- High chairs
- Kids buffet
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Swimming pools
- Outdoor pool
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Sauna
- Spa
- Activities
- Golf course
- Golf course within 3 km
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
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Very good
Based on 6648 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Universal City - Ca
Showing 5 featured reviews out of 6648 TripAdvisor reviews
S
sparcorene
San Diego, California
03/06/2026
“Good hotel”
Good hotel, the location is great, there's a ride that take guests right in front of universal studios and city walk,the only thing that I would mention is that the breakfast included with the room is only fruit and oatmeal, and if you want to have a real breakfast you have to pay extra to take an… more
M
Martha C
01/06/2026
“Amazing experience”
We had an excellent experience, and Danny was a big part of what made our stay so enjoyable. From the moment we arrived, he was friendly, welcoming, and professional. He always greeted us with a smile, offered helpful recommendations, and went above and beyond to make us feel valued as guests. Outs… more
N
Nathan D
31/05/2026
“The Water Pressure Was Amazing!”
My wife and I stayed here for a few days and it’s a nice, relatively quick walk to Universal Studios and CityWalk. Our hotel room had amazing water pressure - plenty of hot water whenever you needed it!
J
Justin S
27/05/2026
“Enjoyable stay at the Hilton Universal”
Really enjoyed our stay. Very welcoming. Clean rooms, comfortable beds - amazing view. Continental breakfast was good. Liked that we could upgrade to a full buffet breakfast without much hassle and only a small difference to upgrade. Loved all the different options and the quality of the food - gre… more
A
ajco007
Woodside, California
27/05/2026
“Another Wonderful stay at Hilton Universal”
We are from the SF Bay Area and have been coming to The Hilton Universal for many years. The staff are always welcoming, attentive and engaging. They treat us like friends and my kids are always excited to stay here, and so are we as parents. Services are always consistent. The location to Uni… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
8
Very good
Based on 5 reviews
Service: 8
Cleanliness: 7
Room: 7
Facilities: 8
Location: 8
Quality/Price: 8
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