Hilton Garden Inn Charlotte Airport

“Above and beyond service, amazing clean and updated property”

As someone who worked for a Hilton property for nearly five years, I usually find at least one thing I would change when staying at a hotel. I can honestly say there is not a single thing I would change about the Hilton Garden Inn Charlotte Airport. This was my first visit to the property, and I s… more

As someone who worked for a Hilton property for nearly five years, I usually find at least one thing I would change when staying at a hotel. I can honestly say there is not a single thing I would change about the Hilton Garden Inn Charlotte Airport. This was my first visit to the property, and I stayed for nearly an entire week with several colleagues. We also utilized the “Library” meeting space, which worked perfectly for our group. From beginning to end, the entire experience was truly exceptional. Every single team member we encountered was kind, courteous, helpful, and genuinely warm. Emma provided a fabulous first impression, followed by Jeraka, who was an absolute superstar. Dallas and Lisa in the restaurant and bar consistently went above and beyond with both their service and the food. I also want to give a very special shout-out to Pamela, the wonderful night auditor. It was such a pleasure getting to meet and speak with her, and her warmth and hospitality made even the early-morning hours feel welcoming. She was another perfect example of the exceptional people who make this property so special. Meeting Folake and Karim was another highlight. They were charming, accommodating, and an overall pleasure to interact with. We had approximately six people in our group, and there were absolutely no issues with our rooms, the check-in or checkout processes, or our meeting space. Last, but certainly not least, Vinny, the Food and Beverage Manager, and Chrissy, the General Manager, clearly have the magic needed to support and nurture this incredible team. Whatever they are doing should be bottled and distributed, because this was truly one of the best hotel teams and properties I have ever experienced. 10s, 10s, 10s across the board! Well done, y’all, and thank you so much for making our week genuinely magical.

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