Biltmore Hotel - Miami - Coral Gables

“Great memories”

I found our photographs from this hotel last year and it reminded me how much I loved it! The beautiful pool, courtyard and fountain. It was such a peaceful spot away from busy Miami. I hope we can go again.

“Stunning place, the bed was superb and so we're the staff. Pure luxury! But hotel was freezing cold”

Wow wow wow what a place?! Bars were superb. Staff and valet team the best. Everything is luxury and well worth the price. The pool area clean and lovely. Maybe need to look at better bar management outside and staff that know what theyre doing. Only rated a 4 as the place was freezing cold, just d… more

Wow wow wow what a place?! Bars were superb. Staff and valet team the best. Everything is luxury and well worth the price. The pool area clean and lovely. Maybe need to look at better bar management outside and staff that know what theyre doing. Only rated a 4 as the place was freezing cold, just dont get why the air-conditioning has to be so damn high! We had to keep escaping outside to stay warm. Gym the best I have ever seen

less

“Stunning Property, Service Falls Short”

Stunning property in terms of design and atmosphere. Unfortunately, the service does not match the grandeur of the property. While I understand Miami is a predominantly Spanish-speaking community, at this level of hotel I would expect staff to be bilingual—especially given my experiences at compara… more

Stunning property in terms of design and atmosphere. Unfortunately, the service does not match the grandeur of the property. While I understand Miami is a predominantly Spanish-speaking community, at this level of hotel I would expect staff to be bilingual—especially given my experiences at comparable properties worldwide in other Latin countries. Communication was often difficult, and more concerning, there seemed to be little effort or urgency to assist guests. Staff preferred to stand around and talk to each other. The pool experience was particularly disappointing. The pool is gorgeous, but the staff is not trained properly or first class pool service. I can't tell you how many staff I saw walk by cups and straws tossed about and leaving the trash on the ground. Upon arrival, the area was busy, but when I asked three staff members at the pool station for help finding a lounge chair, I was simply told “it’s full.” No attempt was made to assist or offer alternative seating. I ended up finding a chair myself a few feet from the towel service desk , and then went back and retrieving my own towels. As I walked back, I noticed those same staff members actively helping another guest. Maybe you have to give them a tip before they will offer any assistance. Not what I've experienced at other "luxury" properties. Service throughout the pool area was consistently lacking. I had to track down staff for drinks, again to order lunch, and even getting the check was a mission. Despite this, the felt it was ok to automatic ADD 20% gratuity to my pool check. This isn't being a snob, this is paying for a hotel for a specific level of service. After working an extremely tough week, I wanted to be pampered a bit. This was a let down. Overall, the property is undeniably beautiful and the food is great. However, if you’re expecting attentive, luxury-level service, you may be disappointed.

less