Marriott's Crystal Shores

“Always a great experience”

Staff are great!! Management are always mingling and willing to assist in any way Karl ,Director of Operations was always available and friendly Happy hr drinks are made well esp the pina collada with rum Topper Very clean, with attentive staff Serenity pool should be longer in duration as there ar… more

Staff are great!! Management are always mingling and willing to assist in any way Karl ,Director of Operations was always available and friendly Happy hr drinks are made well esp the pina collada with rum Topper Very clean, with attentive staff Serenity pool should be longer in duration as there are plenty of options for children and this area, when quiet is wonderful Definitely a wonderful experience Thank you Marriott for an unforgetable experience

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“Spacious, clean & amazing view”

Our 2-bedroom villa with an ocean view (& 2 balconies) in the Osprey Tower was perfect for our family of 5. It was very clean & spacious and exceeded our expectations. The staff was super-friendly and service was fantastic! Only wish it had a dining option overlooking the water, but there are other… more

Our 2-bedroom villa with an ocean view (& 2 balconies) in the Osprey Tower was perfect for our family of 5. It was very clean & spacious and exceeded our expectations. The staff was super-friendly and service was fantastic! Only wish it had a dining option overlooking the water, but there are other options nearby.

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“The Location and Resort are Lovely but the Timeshare Sales Team Ruined the Experiencece.”

This review is hard for me to write as I have been an owner of a 3-bedroom Marriott Deeded Week for over 68 years in the Marriot Vacation Club. I have made various purchases for flexibility options within the system over the years and have taken several presentations " to educate yourself about h… more

This review is hard for me to write as I have been an owner of a 3-bedroom Marriott Deeded Week for over 68 years in the Marriot Vacation Club. I have made various purchases for flexibility options within the system over the years and have taken several presentations " to educate yourself about how to maximize your options within the Vacation Club". First let me say that Crystal Shores and Marco Island are a lovely stretch of Beach with blue water, great shelling and an easy by car location if you fly into Regional SW Airport. Our 2-bedroom unit in the Egret building had a mix of partial ocean view, pool view and was high enough to be quiet and to enjoy breakfast on the balcony off the living room. The kitchen, 2-bedroom unit, AC, internet, and other amenities were what I would expect from this resort. The adult and children's pools gave both family and adult quiet options. The indoor parking garage was fine and there were plenty of elevators to move without delay within your building. The property and landscaping are very well maintained. It is easy to visit and even walk to other connecting beaches on Marco Island, day trip to Sanibel Island, and even to Naples State Park beaches with a car. We enjoyed learning about the" Marco Cat" at the Historical museum which is worth a visit. April was a great time to visit after a harsh NE winter. My complaint and what left a really bad feel about this visit was the way I was treated by the Sales Department. Be Aware that the "check-in desk "(no problems) will make you go to another " welcome desk" to pick up your Parking Pass). That's where the problem started. A Mr. RJ told us about the " activities we could purchase through him with other vendors- ok", then you will be asked to " attend an owner presentation for 2 hours in the Sales Dept but you need to leave your credit card with him and if you don't show up, we will bill you? $200 but we will give you a credit of $250 as I recall, " we are not hard sale at this resort, we just what to make sure you are making the most of your week. " The credit card part was a shock to me as never has anyone in the MVC System ever requested this outside of the Check in Desk. Most of the time they offer you some points for your time and to be fair to them they can see your history- and I have purchased add Ons to the system. Frankly, I am there for the vacation part, but my time is worth something, but I like to learn about new properties domestically and abroad. I refused the credit card part but took a 9:00 AM time spot to hear about " new things within the Vacation Club". I arrived on time, I am a married owner, but I own the week- purchased many years back prior to marriage. After two people in the sales dept came and went and I listened to the " updates", Almost 1.5 hours later someone a Mr. MA , abruptly ends the " presentation" and tells me, "We aren't selling anyway at Crystal Shores and ' You can't buy anything from us because your husband isn't here" . I told him it was clear to the " welcome desk- sales folks" that it was just me and family and it has always been just me and my family". I am the Owner. Clearly, after over 1 hour of sitting there he could see that it was just me and not me and my husband. I have never encountered this type of treatment, deception, and unprofessionalism at any other Vacation Club properties in Florida and or elsewhere. The property and location are very nice, but I won't be trading weeks, points and or anything else to return to that location. I have yet to receive a response and or call from the Director of Marketing at Crystal shores about this experience even though I was told " I will pass that on- he is out for the day". That was over 2 months ago. A word to the wise enjoy your week, pick up your parking pass and bypass any sales pitch, updates, or whatever they are calling it when you are there.

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