Hotel Greystone - Adults Only

“Excellent hospitality made this a standout”

I made plans to go to Ultra a bit last minute, limiting my hotel selections due to both bookings and increased cost. I ended up forgoing my usual Amex Platinum booking for an Expedia package and hoped for the best. From the moment I checked in, it was clear the Greystone operates on a level of ho… more

I made plans to go to Ultra a bit last minute, limiting my hotel selections due to both bookings and increased cost. I ended up forgoing my usual Amex Platinum booking for an Expedia package and hoped for the best. From the moment I checked in, it was clear the Greystone operates on a level of hospitality that feels increasingly rare. I had arrived well before 4pm on a few hours of sleep and when I asked about an early check-in, I was given a complimentary upgrade that gratefully was ready. This type of service is anticipated (but not guaranteed) through direct Amex bookings with certain luxury hotels. Anyone familiar with Expedia and other third-party booking sites will probably appreciate the anecdote. I am sorry that I did not recall the name of the gentleman at reception but would like to recognize him. I intentionally booked an art deco boutique hotel since I was in Miami. I had previously stayed at the Confidante (now rebranded as the Hyatt Andaaz) year over year and was very sad to see how it was renovated. I love the charm of older hotels so I knew what to expect. I was given a penthouse with an outdoor space/hot tub in the Courtyard building. The room was very tastefully designed and I loved the accordion glass doors! I was able to transform it into a really lovely indoor/outdoor space. I appreciated the multiple seating options outside (and the towel dressing the loungers). The hot tub was amazing. I have to also note the bed and pillows were the most comfortable I've experienced traveling - even more than at the Langham or Peninsula. I had no issues with noise levels, but I live in downtown Chicago and am probably pretty tolerant. Miami is boisterous and the rooms aren't soundproof but I wouldn't fault the Greystone for that. I just used noise canceling earbuds on the patio to zone out. The room itself has both black out curtains and sheers which were separately appreciated. I had no issues with Wifi. I never went to the pool or the beach, so I can't comment on that. I did however visit Kobo daily for coffee and snacks. Service at Kobo was also incredible, food was great, and every employee I encountered there and in the hotel seemed genuinely happy to work here. I hope that the owners continue to invest in this because it made my stay incredibly pleasant. Marcos at reception was able to accommodate a late check-out for me since my flight is this afternoon. I have to again note that this is an anticipated benefit of Amex Platinum bookings and NOT Expedia. It ended my trip on a high note that I believe reflects Greystone's hospitality standards. I'm glad to have found a replacement for the Confidante for my future trips to Miami. I'd love to thank all of the staff for making this a great experience for me. I'd book a return here outside of attending events and look forward to coming back in the future.

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