The New Yorker Miami Hotel

“Bizarre, rude experience – not welcoming”

Bizarre, rude experience – not welcoming Clean room but I arrived after an overnight flight and was refused access to a bathroom because it was “too early to check in.” I was told to “try Starbucks.” I was also quoted over $60 for early check-in, despite explaining that I only needed brief bathr… more

Bizarre, rude experience – not welcoming Clean room but I arrived after an overnight flight and was refused access to a bathroom because it was “too early to check in.” I was told to “try Starbucks.” I was also quoted over $60 for early check-in, despite explaining that I only needed brief bathroom access. I had two nights booked. They did agree to hold my suitcase while I waited. As a solo female traveler, I was not given the option to be placed on a safer floor or toward the back of the property. I was told it was “standard rooms only” or I could pay $200 more. No estimated check-in time was offered beyond the advertised 4:00 pm. I returned at 3:30 pm and, despite being the only person in the lobby, had to prompt the front desk for assistance. The staff member remained on her phone, texting and laughing, before finally checking me in after “seeing if anything was available.” No directions were given to my room. I was also given incorrect information about the coffee and bagel service, even after asking. At 6:20 am, there was loud noise upstairs — tables and chairs being dragged for an extended period. Another guest complained and said he could not reach anyone at the hotel. He was told it was “not the hotel’s responsibility” and that he should call the police, “just like at home.” I was told the same thing. I later received a text before 8:00 am about coffee and bagels, yet the lobby was locked until that time. No safe in the room. Tiny TV. I had read another review describing the place as “creepy.” I would say bizarre and rude. Do not stay here if you arrive early, expect basic courtesy, or — frankly — if you have a bladder.

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