Embassy Suites By Hilton Orlando Airport

“A perfect short stop before our cruise and the case of the missing mouth braces”

Me and my family stayed here for two nights as a quick stopover before we headed to Port Canaveral for a Cruise. Our first experience was great as we took advantage of the free shuttle bus from the airport. A quick call to the hotel reception and the driver was on his way to get us, a quick turna… more

Me and my family stayed here for two nights as a quick stopover before we headed to Port Canaveral for a Cruise. Our first experience was great as we took advantage of the free shuttle bus from the airport. A quick call to the hotel reception and the driver was on his way to get us, a quick turnaround and we were in the hotel all checked in and in our rooms within 45 minutes of exiting the airport. The hotel was very reasonably priced with a prebooked rate so wasn't expecting much, however the suite rooms are huge and plenty of space for the five of us. The room was clean, tidy and welcoming after a long flight out to florida. The shower was also good, with decent water pressure, something a lot of hotels struggle with. After our long flight, we opted to eat in the hotel. With happy hour between 5 and 6.30pm we had 4 free alcoholic drinks - you get two per adult per night of your stay - and complimentary sodas, we were refreshed and dehydrated after our travels and all free of charge which was an awesome surprise. The food in the hotel was also reasonably priced and of good quality. We had a selection of pizza, burgers, pasta, quesidillas and tacos, no complaints from anyone apart from there being too much food, something we have yet to be accustomed to in America. All in all a perfect first night of our holiday. With one free day in the hotel before we headed out to our cruise, we went for breakfast before spending time by the pool. Breakfast was also complimentary, and although it was a standard buffet affair, it was tasty and the fresh made omelettes were very good. I would say the breakfast was a cut above your usual complimentary buffet. Our experience to this point was overall positive, however, it was the staff going above and beyond in the morning straight after breakfast that turned this into an exceptional experience. My son had accidently left his mouth braces wrapped in a napkin and forgot to pick them up (of course he forgot his brace box - teenagers hey!). The napkin was cleared away with the rest of the leftovers, with no way for the restaurant staff to know about the braces, so of course they were discarded in the trash. After about 10-15 minutes by the pool my son remembered his braces were left, after a panic and a rush going back to the restaurant the manager assured us it happens all the time and he'd sort for us (not sure that is true, but he did a good job of making is not feel like fools). He spent maybe five minutes digging through the trash with no luck. He advised us to go and enjoy our day and he'd look through the other trash and contact our room if they were found. Honestly I thought they were gone, no chance of finding them in the massive amounts of trash and food waste they would have to go through. There was of course the huge embarrassment of asking someone to dig through trash - there aren't many people who would assure you it was no problem whilst wrist deep in waste looking for something you'd lost - then there was the realisation that it was going to cost me the best part of £200 to replace them. Anyway, we went to pool to then chill for the day, residing ourselves to the fact that we'd have to replace the braces. The pool was reasonably sized, and we had it to ourselves all morning. Again, a really relaxing start to our holiday. After about an hour relaxing the manager came out to us, and believe it or not he had the braces 😁. They had to dig through three trash cans and by all accounts a few members of staff had been looking. I think they were near giving up, we were told Enedelia had persisted and found them! A huge thank you to the team in the restaurant for persisting and finding them, as I said, above and beyond. Also a sincere apology for you having to dig through the trash. Thank you so much for a great start to our holiday and going above and beyond. A special thanks for Enedelia as well.

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