Hilton Vacation Club Grand Beach Orlando

“Nice and relaxing stay”

We stayed here for 2 weeks last summer (2 adults, 3 sons ages 23,21,17) . Room was amazing. We had a 3 bed/3 bath condo with a wonderful screened in balcony. We loved sitting out there in the evening after a long day at the parks. Views of the lake were stunning. Pool was nice. Mini golf course was… more

We stayed here for 2 weeks last summer (2 adults, 3 sons ages 23,21,17) . Room was amazing. We had a 3 bed/3 bath condo with a wonderful screened in balcony. We loved sitting out there in the evening after a long day at the parks. Views of the lake were stunning. Pool was nice. Mini golf course was fun but course could use a little love. Staff was always very attentive and friendly. Will definitely stay here again!

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“Excellent stay”

Quite nice. Our unit had been redone fairly recently, except for the showers, which still had very old fixtures. It had 3 bedrooms and 3 bathrooms as well as a nice screened porch. You couldn’t set the thermostat below 68 degrees, which was annoying, but the ceiling fans in every room helped. It wa… more

Quite nice. Our unit had been redone fairly recently, except for the showers, which still had very old fixtures. It had 3 bedrooms and 3 bathrooms as well as a nice screened porch. You couldn’t set the thermostat below 68 degrees, which was annoying, but the ceiling fans in every room helped. It was very clean, though the towels were pretty thin. Water pressure wasn’t great – not terrible, but could have been better. Granted we’re seniors, but the TVs were horrible to operate – way too complicated! And there was no good reading light anywhere. It was nice to have 2 pools available; one of them was usually quiet. The mini-golf course could use some updating, but it was still fun. The property is in a great location – close to the parks, shopping and dining. There always seemed to be some staff member around cleaning things and keeping the property nicely kept. Front desk staff were friendly and helpful, but the "VIP rep" quit answering my calls and emails, which was really irritating, not to mention unprofessional. Overall, it was a great stay and we’d certainly return.

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“Not your tipical HGV property.”

Grounds were most attractive. Pool areas were well kept. I was however disappointed with the kitchen and living areas. This was a 3 bedroom unit and not at all what I had come to expected at a Hilton Grand property. Rather small kitchen area with the dining room table being somewhat of an obsta… more

Grounds were most attractive. Pool areas were well kept. I was however disappointed with the kitchen and living areas. This was a 3 bedroom unit and not at all what I had come to expected at a Hilton Grand property. Rather small kitchen area with the dining room table being somewhat of an obstacle. It sits too close to the appliances and cooking area. We shifted it as much as the overhead lighting would allow. There were 6 adults in our party but the porch and living room provided comfortable seating for 4.

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“Pushy Sales Pitch and Racoon’s”

When staying here as a non member of their vacation club be sure you understand the sales pitch you must endure. This process lasted over 3 hours. First you need to leave your property and drive 20 minutes across town. Once you arrive at the other property’s sales office you sign in giving them al… more

When staying here as a non member of their vacation club be sure you understand the sales pitch you must endure. This process lasted over 3 hours. First you need to leave your property and drive 20 minutes across town. Once you arrive at the other property’s sales office you sign in giving them all your info including drivers license. Then you meet with your sales person. After a get to know each other discussion you get moved into a sales presentation room. Here you are told all about Hilton and its properties. This last 30 plus minutes. Then when done you go back with your salesperson and they put together a calculation of your upcoming vacations and put a big number on what these will cost. After some more small talk they then take you around the property on golf carts showing you all the amenities. After the 30 -40 minutes of property tour you go back to the sales office. This sales office is all about pressure. They put a number in front of you that’s over 50k and ask your to buy in because it’s so much cheaper than your upcoming vacations. I’m not one to make a quick decision and get put off instantly when pressured. So after telling the salesperson no, they go talk to their boss and come back with a lower number. Then I again tell them no. Now you wait 10 minutes for the middle level manager to come over and try to close the deal. After telling him no it’s back to the salesperson pushing on you some more. Then the boss comes out and makes another pass at you. This is ridiculous. After telling them no and starting to loose my temper with them they understand we are not buying. We then need to hand a form in at another building so we don’t get charged the full price. Evidently this is all required when you get the room at the rate they advertised. Long story short it feels like a slimy used car dealership in there. At this point I will look for other properties on my next vacation and verify who owns them and if there is any BS like this. If these properties are a Hilton brand or Hilton themselves I’m going to keep looking. Secondly the raccoons at this property are out of control. Walking the property with my family in the evening we ran into 5 large Raccoon’s on the sidewalk. Thankfully they saw us and ran away. After talking to the staff they acted like it was nothing and said they are harmless. The next evening we were in the pool. There are 2 trash cans by the door to the gym at the main office. There was a raccoon inside the pool fence and then he climbed in the trash cans. When pointing him out to the staff they joked and said “ oh that’s Jimmy, he is harmless”. This morning I was walking the property before heading to the gym. Again Raccoon’s in the middle of the sidewalk looking for food. Between the used car salesman tactics and the raccoons I’m never coming back.

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