Universal Cabana Bay Beach Resort

“Great stay but some issues need looking at”

This is .t second time at Cabana Bay, I love the lay out and love the view of the volcano bay.. but I don't rate the cleanliness of the room I stayed in it was thick with dust, my sheets hadn't been changed for the whole two weeks we were there. My daughter has her hair dyed red so you can imagine … more

This is .t second time at Cabana Bay, I love the lay out and love the view of the volcano bay.. but I don't rate the cleanliness of the room I stayed in it was thick with dust, my sheets hadn't been changed for the whole two weeks we were there. My daughter has her hair dyed red so you can imagine the mess she left after washing hair I tried to clean it as much a possible but I knew cleaner would come in....nothing was cleaned. I find the Bayliner could be better it's very expensive $5.50 for a small milk I travelled to Walgreens and got much bigger for less. The other issue the way the shuttles cram so much people in even tho it's at capacity and then heads to Aventura I think for safety that needs to be looked at. I had a great time away but if you could just look at those small issues the hotel would be great again.

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“Universal Cabana Bay Beach Resort”

Universal’s Cabana Bay Beach Resort occupies an interesting position within the Universal Orlando portfolio—marketed as a value property, yet benefiting from proximity to a world-class destination. While guests may reasonably temper expectations regarding luxury, the fundamentals of hospitality—fun… more

Universal’s Cabana Bay Beach Resort occupies an interesting position within the Universal Orlando portfolio—marketed as a value property, yet benefiting from proximity to a world-class destination. While guests may reasonably temper expectations regarding luxury, the fundamentals of hospitality—functionality, maintenance, and presentation—should remain non-negotiable. During our week-long stay, it became evident that the resort is currently falling short in these essential areas. Within the guest room, several core elements failed to meet even baseline standards. The shower drained at a pace that left standing water underfoot, the toilet operated inconsistently, and multiple electrical outlets were nonfunctional. The in-room safe, a basic amenity, was inoperable. The pullout sofa—an important feature in a family suite—was notably worn and offered little in the way of comfort. Equally concerning was the condition of the broader property. Exterior light fixtures were visibly compromised by accumulated debris and insects, suggesting a lapse in routine maintenance. Several lighting elements throughout the resort were nonoperational. In the main lobby, the large chandeliers—intended as a visual focal point—appeared dulled by a noticeable film of dust, detracting from the resort’s otherwise charming retro design language. Around the pool areas, torn umbrellas further reinforced the impression of deferred upkeep. To the credit of the housekeeping team, the room itself was consistently clean and well-presented, underscoring that certain operational aspects remain strong. However, cleanliness alone cannot compensate for systemic maintenance deficiencies. Ultimately, the shortcomings observed are not a function of the resort’s “value” positioning, but rather of stewardship. Even within this category, guests are entitled to an environment that is fully functional and thoughtfully maintained. At present, the property would benefit from a comprehensive refurbishment and a renewed commitment to detail. With proper attention, Cabana Bay could once again align with the broader standards associated with the Universal brand.

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