Walt Disney World Swan

“Didn’t want to go home!”

Pros: Beautiful resort. The location is perfect. Daily housekeeping. Got upgraded from a King Larger Premium Room to a larger suite. Front desk was quick to send up anything we needed. Free water bottles. Our room was lovely and quiet. Mobile order worked great for the coffee shop. Food at the Caba… more

Pros: Beautiful resort. The location is perfect. Daily housekeeping. Got upgraded from a King Larger Premium Room to a larger suite. Front desk was quick to send up anything we needed. Free water bottles. Our room was lovely and quiet. Mobile order worked great for the coffee shop. Food at the Cabana was good. Love watching the Epcot fireworks from the bridge. The roll away was a nice twin bed. Cons: our room was not ready at 4:00, but management gave us a double room to store our groceries and luggage in while we went to the pool. That room smelled like a teen’s cleats. I would have been very sad if that was our room for the week.

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“The Dolphin just isn’t great”

There was a $50 resort fee and $40 fee nightly and other miscellaneous fees added on my bill. The parking was not available at the Dolphin and it meant we had to unload bring our suitcases to our room and then walk back down. Wait for 10 minutes to get a key from ballet to be able to move my car ov… more

There was a $50 resort fee and $40 fee nightly and other miscellaneous fees added on my bill. The parking was not available at the Dolphin and it meant we had to unload bring our suitcases to our room and then walk back down. Wait for 10 minutes to get a key from ballet to be able to move my car over to the Swan hotel. Which other next-door is about a 10 minute walk. The view that we had was of a back employee entrance and almost like in urban factories zone. The bathroom had rest in certain areas and overall the hotel just feels dated, including the carpet. One of the towel had some kind of like clay on it, which might’ve been from the spa, but either way it was kind of gross that it wasn’t very clean

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“Count your days Dolphin”

I'm going to preface this by saying I haven't stayed here since pre-covid because on all my previous trips, I always had problems. However, I had a super last minute trip to Disney and found a reasonable rate here so I figured I would give it another chance. Big mistake. Huge. (Okay maybe a slight… more

I'm going to preface this by saying I haven't stayed here since pre-covid because on all my previous trips, I always had problems. However, I had a super last minute trip to Disney and found a reasonable rate here so I figured I would give it another chance. Big mistake. Huge. (Okay maybe a slight exaggeration). I arrived around 10:30pm and literally got the last spot in the parking lot. When I got to the desk, I asked what the other options were for parking should that happen again and I was told my key would let me in to the parking lots at Swan or Swan Reserve and I could park there. I was asked if I wanted housekeeping daily and I said yes. Got my key and went to my room. Room smelled kind of musty or like there was a pet in there previously. I opened the sliding door to get some fresh air but the room never smelled better throughout the weekend. Room could definitely use a renovation as everything seemed a little older but the bed was very comfortable. I didn't love how the shampoo, lotion, shower gel etc all had such a masculine smell. I didn't want to smell like a dude all weekend but I understand that's the brand's decision so nothing they can do. Day 2 I drive back to the hotel to find they had completely closed the Dolphin parking lot. I drove over to Swan and surprise surprise, my key didn't work to let me in. Luckily there was a woman in the booth who said "oh, no your key won't let you in here. Just let the attendant know when you're leaving that you're staying at Dolphin." She told me they had closed the parking lot for an upcoming event that night. Cool. Again, super packed parking lot but I was able to find a spot. Fun fact it was a solid 15 minute walk from the parking lot to my room where at about 4pm, my room wasn't cleaned. I left again around 5:30pm and Housekeeping was still in the hallway. I was hopeful maybe they hadn't gotten to my room yet but when I returned that night, my room wasn't touched. They did clean it the day after though. Discovered the pools aren't heated which was a shock to many people who were lounging around and loudly complaining about it. Maybe it was just me, but I had a difficult time figuring out on their website and app what restaurants had lunch and it didn't seem there were any with any sort of mobile ordering option which I would have expected at a resort this size. Room service isn't available for lunch and no mimosas for breakfast? Outrageous! Best part was the fireworks view from the room which was an unexpected surprise. Bottom line: They don't have enough parking for their rooms/conference space and you can really tell the service difference between here and a Disney resort.

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