Castillo Real, Ascend Collection

“Not Impressed”

My husband and I stayed at this hotel several times in the past and really enjoyed the ambiance it offered. In fact, we were rather disappointed to see that Hilton had decided to update this hotel to their “standards” Pros - We liked that there was space to place/open two large suitcases. We like… more

My husband and I stayed at this hotel several times in the past and really enjoyed the ambiance it offered. In fact, we were rather disappointed to see that Hilton had decided to update this hotel to their “standards” Pros - We liked that there was space to place/open two large suitcases. We liked the large TV. We liked all the plug-ins in the room. We liked the comfortable beds. We liked the bright and airiness of the new dining room. Cons - The remodeled hotel lacks the charm and character of the old hotel. The towels and washcloths felt like sandpaper on my skin - very rough! There was an “uneven” drop in the floor shortly after entering the room and I almost fell with my cane. There was no microwave in the room - only one in the common area. No computer (PC) for guests to use in the lobby - even though the hotel description states there is a Business Center with computer available for guests to use. The new dining room has an over abundance of high-top seating available yet when we were eating breakfast, all the guests were seated at the regular tables/chairs. FYI - many older people do not like high-tops. It seems like price-gouging to charge $20.00 per day for self-parking, in addition to a $42.00 resort fee along with the rather high price for a hotel room. In our previous stays, there was no charge for parking or resort fee. The resort fee includes: internet access for 2 guests in a room, 2 beach chairs and towels, 2 Starbuck coffees and 2 bottles of water daily. The hotel information mentions “free” internet. We didn’t use the beach chairs and towels because it was very cold during our stay and we never were told anything about the Starbucks coffee - read about it after we left. The front desk individual was very pleasant when we checked in, but I did have to ask a lot of questions - particularly about how to use the $30 per day credit for up to 2 people for Gold/Platinum Hilton Honor members. No mention was made of the Starbucks coffee or the resort fee and what it included. One evening we called the front desk twice - about 25 minutes apart with a question. Each time, the phone rang about 10 times but no one answered. We finally gave up. Not sure if we will stay here again with all of the added fees.

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“Does not have advertised amenities”

This hotel has been recently remodeled and joined the Hilton brand. Many of the amenities listed (including on the Hilton website) no longer exist The hotel does not have a restaurant, a sauna, or a steam room. It does have a tepid outdoor hot tub, outdoor pool, and typical Hampton Inn fitness cent… more

This hotel has been recently remodeled and joined the Hilton brand. Many of the amenities listed (including on the Hilton website) no longer exist The hotel does not have a restaurant, a sauna, or a steam room. It does have a tepid outdoor hot tub, outdoor pool, and typical Hampton Inn fitness center. The hotel itself is lovely, but this does not feel like an upscale vacation experience at all.

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