Hilton Vacation Club The Point At Poipu Kauai

“Nice property for a time share, pool is lacking”

Nicely appointed condo with great customer service, prompt responses to any maintenance requests, and beautiful renovated rooms. Pretty walking paths by the ocean. Our “partial ocean view” room looked across a lawn to the ocean, beds very comfortable, A/C worked, .7 mile easy walk to Poipu Beach.… more

Nicely appointed condo with great customer service, prompt responses to any maintenance requests, and beautiful renovated rooms. Pretty walking paths by the ocean. Our “partial ocean view” room looked across a lawn to the ocean, beds very comfortable, A/C worked, .7 mile easy walk to Poipu Beach. Next to the Grand Hyatt and Shipwreck Beach. Biggest con is a single mediocre shallow pool that isn’t even 4’ deep, more suitable for kids than adults, and the noise from rooms above is somewhat annoying.

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“Beautiful area”

We have stayed at this resort every two years or so for the last 10 years. We enjoy the area and the resort. Some of the interior could be refurbished but for the most part we come to enjoy the island, the people and the area. Sometimes there is an issue with the operation of one of the elevators b… more

We have stayed at this resort every two years or so for the last 10 years. We enjoy the area and the resort. Some of the interior could be refurbished but for the most part we come to enjoy the island, the people and the area. Sometimes there is an issue with the operation of one of the elevators but the staff are always accommodating and go out of their way to make your stay pleasant.

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“Ocean View That Wasn’t Really Ocean View”

We booked a “2 Bedroom Ocean View” unit using HGVC points. The property itself is beautiful. We loved the pool, the walking paths, and the amazing scenery around the resort. Watching sea turtles swimming and even seeing Hawaiian monk seals made our Kauai trip very memorable. If the room had actua… more

We booked a “2 Bedroom Ocean View” unit using HGVC points. The property itself is beautiful. We loved the pool, the walking paths, and the amazing scenery around the resort. Watching sea turtles swimming and even seeing Hawaiian monk seals made our Kauai trip very memorable. If the room had actually been a true “Ocean View” as advertised, we would still have given this stay 5 stars even though the room itself was older and not renovated. Unfortunately, the actual view from our balcony was extremely disappointing. Due to the hill and trees directly in front of the balcony, we could barely see the ocean at all. In our opinion, this room should be classified as a “Partial Ocean View,” not a true Ocean View. As HGVC owners and Diamond members, this was also the first time we experienced our room not being ready after official check-in time. We arrived after 3:00 PM in the rain, tired from traveling, and were told we would receive a text when the room was ready. We never received any message and had to call ourselves. The room was finally ready around 4:40 PM. Our room (7203) was also clearly not renovated. The curtain rail came off, the bathroom sink drained poorly, the bathtub stopper needed repair, and even the coffee mugs were chipped. We also requested a late check-out, but that request was denied even though the room was delivered 40 minutes late. What disappointed us most was that other guests staying in Ocean View — and even some Partial Ocean View rooms — appeared to have much better views than ours. This was honestly the worst experience we have had at an HGVC property. Kauai and the resort grounds themselves were wonderful, which makes this even more disappointing. Unfortunately, because of the misleading room category, delayed check-in, and maintenance issues, I cannot give this property a high rating.

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