Doubletree Chicago Arlington Heights

“Mishap at Doubletree”

We made a reservation at this hotel during weather related airport disruption. A mistake in my opinion. The good: Hotel staff was nice Airport transportation but VERY LIMITED The restaurant was good The bad: Untrained or wrong messages: 1. We were at the airport all day. So at 6ish we decide… more

We made a reservation at this hotel during weather related airport disruption. A mistake in my opinion. The good: Hotel staff was nice Airport transportation but VERY LIMITED The restaurant was good The bad: Untrained or wrong messages: 1. We were at the airport all day. So at 6ish we decided to go to a hotel. Most hotels were booking fast. I filtered by airport transport thinking close proximity to airport. Wrong assumption. We called the hotel and were told the shuttle would be around 8ish. Whoever fit in the shuttle made it otherwise they need to get to the hotel on their own. It would be approximately $35 to the hotel. And next morning shuttle starts at 715 am. (Note that’s an additional 70 to your room rate). I had to call back because she didn’t specify the door just the terminal. Its 2E. Then she agreed to call management to get approval if anyone was left behind that they would send another shuttle in an hour. As you book non refundable due to the late reservation I couldn’t change at that time but refused to pay another 35 to 70 for the transport. The shuttle arrived before 8. At that time people were getting clearer instructions ie 8:10 or 8:15 pm. The shuttle left 2/3 full. Some took uber due to the wait. This was the last shuttle. 2. Arrived at the hotel but due to some issue someone was having with credit card on file we had to wait another 45 minutes 3. I mentioned the gold status and was told that it included food credit and the water. Further I confirmed the time of the shuttle as I had a 10 am flight at the time. She said leaving the hotel is not an issue more of an on demand. 4. At checkout I was told gold status did not apply when booking through any app outside of Hilton. I knew points didn’t count but have always had the perks. They told me because I was told previously this one time they would apply. Afterwards I showed them it did show on my Hilton app the perks. This is not Hilton owned property. 5. Then I find out the shuttle only is at set times and the next would be 1 1/2 hour. If this is the case, why wouldn’t they have it posted times. We took lyft. All in all Im definitely less enamored with Hilton and definitely will not stay at this property again.

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