Acme Hotel Chicago, Outset Collection By Hilton

“Great location great staff great value”

Extremely convenient location in Chicago (River North) - convenient to all major attractions. Numerous restaurants nearby. Exceptional service at front desk. - which helped me print some documents I needed at very last minute for an appoitment. Downside was only one elevator working which made … more

Extremely convenient location in Chicago (River North) - convenient to all major attractions. Numerous restaurants nearby. Exceptional service at front desk. - which helped me print some documents I needed at very last minute for an appoitment. Downside was only one elevator working which made checkout a challenge for those on lwoer floors. Good value price wise. I feel rooms could be a little fresher paint wise.

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“Good Value”

Cute little hotel with a great location in Streeterville. Close to the Grand Station and lots of good bars and restaurants. It was quiet at night. The room is small and the mattress was lumpy. The bathroom mirror has giant lipstick lips that glow at night.... super creepy. On the plus side there is… more

Cute little hotel with a great location in Streeterville. Close to the Grand Station and lots of good bars and restaurants. It was quiet at night. The room is small and the mattress was lumpy. The bathroom mirror has giant lipstick lips that glow at night.... super creepy. On the plus side there is a small fitness center and even a hottub in the basement but the hottub was dirty. There is no coffee in the room but a coffee shop downstairs. It did the job for a quick Chicago trip and was the most affordable option.

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“Hilton's corporate heads are not thinking clearly.”

I am conflicted about my rating for this location. The staff was great. Ready to help with a range of issues. But what has become of Hilton? Hilton once was a brand that I trusted for a level of quality. But their corporate managers seem to think that somehow, inconsistent "collection" hotels tha… more

I am conflicted about my rating for this location. The staff was great. Ready to help with a range of issues. But what has become of Hilton? Hilton once was a brand that I trusted for a level of quality. But their corporate managers seem to think that somehow, inconsistent "collection" hotels that are unpredictable and inconsistent are a way to promote their brand? Wrong! As I understand it, the "Outset Collection" is Hilton taking over run-down properties and recoving them and keeping prices low. They also seem to be aiming to be trendy to attract younger travellers. A thought for Hilton--busines travellers and more mature clients are not the heart of the market, a young backpacker who's short on spending cash will find a youth hostel with a bunk room. We arrived a few minutes before our 3 pm check-in time. For some reason they could not manage to check anyone in a few minutes early--so there was a line of about six parties ahead of me. One of their two elevators was out of service. I know there's a shortage of elevator repairpersons, so that might be understandable. But the long line for check-in turned into a trafic jam at the one remaining elevator--and the "up" button to call it was also needing repair. All told it was around 40 minutes later before we got into our room. The room was not especially well conceived. A good bed, a desk with one chair, a couple of hammocks. A few hangers above the hammocks, a tall skinny closet with nothing in it (supposed to be an ironing board maybe?). Enclosed bath with a non-enclosed shower (note to designers: a half-sheet of glass is not an enclosure, I prefer to keep the floors dry). Pipes that rattled when you flushed. A nice TV with limited channel selection--no NBC, for instance, and I think no PBS. Mini-fridge but no coffeemaker and no microwave--to get coffee I had to go to the attached bakery, which was closed on one morning due to some mechanical issue. The building incorporates a bar which seems to attract its own clientele. The elevator is adorned with cover art from famous rock albums--and the theme is carried into the mood music in the elevator--now, how mahy of us want punk-rock at 8:30 a.m.? I think if I'm looking for affordable lodgings in Chicago, next time I'll go back to Motel 6. I no longer trust the Hilton brand.

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“Good location but outdated property”

The first thing I noticed upon entering the lobby is the unpleasant smell. It smelled like smoke and old furniture. My room was in the back of the property so no city view (parking lot and an inside courtyard), but at least I was not bothered by street sounds. It was clean but very old and in need … more

The first thing I noticed upon entering the lobby is the unpleasant smell. It smelled like smoke and old furniture. My room was in the back of the property so no city view (parking lot and an inside courtyard), but at least I was not bothered by street sounds. It was clean but very old and in need of updating. Acceptable for a one night stay due to a convenient location, but I would not book this for a longer vacation in the city.

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