Hotel Versey Chicago Lincoln Park

“Great Location, Hotel Needs Work”

Booked this hotel because I am loyal to Hilton and it had a great location. The location couldn’t be beat- we were able to walk to both Wrigley Field and Lincoln Park, and there were plenty of food options around. However, this was lacking the typical Hilton experience. When we arrived, we were not… more

Booked this hotel because I am loyal to Hilton and it had a great location. The location couldn’t be beat- we were able to walk to both Wrigley Field and Lincoln Park, and there were plenty of food options around. However, this was lacking the typical Hilton experience. When we arrived, we were notified that the elevator was out of service. There were no rooms on the ground floor, so this was very difficult for somebody with a disability and a stroller. When we checked in, we needed to tell the attendant that we were a Honors member and they let us know that the breakfast/food credit we were to be given based on our status would only be a mini bar in the lobby that had chips and water. When we got to our room, our sheets were stained. I won’t comment about anything else with the rooms because I know that they are doing renovations. The staff was really lovely and kind, but did expect a little bit more from our stay and from a Hilton.

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“Great location, not the high end hotel the prices would imply”

The location is the best aspect of this hotel. Lincoln Park is safe and lively, with a huge range of restaurants and shops within a short walk. If the building itself matched the neighborhood, this would be an easy recommendation. Most of the front desk staff were friendly and helpful, which matte… more

The location is the best aspect of this hotel. Lincoln Park is safe and lively, with a huge range of restaurants and shops within a short walk. If the building itself matched the neighborhood, this would be an easy recommendation. Most of the front desk staff were friendly and helpful, which matters, because this hotel needs friendly staff to get through some rough edges. The property is mid renovation, and it shows in odd ways. On the fourth floor, about half the hallway had new carpet and the other half didn't, with no work actually happening while we were there. It felt like the project had simply stopped partway through. We had two rooms on this trip. One was fully renovated and looked good. The other was not, and the contrast between them was apparent. The rooms mid renovation didn’t have some amenities like a mini fridge. Guest will get a different experience based on the room they get. Even the renovated room kept the old air conditioning and windows. The AC is a window unit, the kind you'd expect at a budget motel, and it's loud enough to disrupt sleep when it cycles on and off. There's no fan in the bathroom, so you end up trying to crack a window that doesn't open easily. Street facing rooms let in a lot of outside noise. Courtyard rooms are quieter, but you're looking at the building's mechanical equipment instead of a view. Rooms overall are dimly lit with little natural light. You get a nightly room credit for hilton honors premier members, but the only place to spend it is a very limited pantry, like 5 drink options, a few bags of chips, and some candy bars. There's an attached bar, but it doesn't seem to actually be part of the hotel, so the credit is useless there. There's no breakfast option at all, but there are lots of options in the neighborhood. The elevator situation is the biggest problem. The only guest elevator was out of service the entire stay. Sounds like it has been for a while with the staff saying the hope was the new management would fix it, what??? The alternative is an old service elevator that requires an operator, so you're riding with a staff member every time, and it's really only meant for check in/out, moving luggage to and from your room. Everything inside it is exposed, including a set of tracks along the side of the entrance/exit that were covered in grease. My wife brushed against them and got grease on her sweater. When I mentioned this to the front desk, they said they already knew about it. That raised the obvious question of why guests weren't being warned. Their response was to ask what they could do to make me happy, which came across as dismissive rather than helpful. When I said they could cover cleaning or replacing the sweater, they said they couldn't do that, but could offer points instead. What I actually wanted was an apology and some kind of warning sign near the elevator so the next guest doesn't end up with the same thing , since they already know about the issues and staff aren’t warning people. It’s not easy to see until you are on the elevator at which point you already have the grease on you. The alternative to the elevator is a super narrow stair case. This hotel has real potential. The location is great and a lot of the staff are trying. But right now it feels like a renovation that ran out of money halfway through, with guests absorbing the inconvenience and, in our case, the a ruined sweater. They are charging premium prices and the property just isn’t there.

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